Paul Chakravarti

Lead a team of 5 supporting enterprise eGateway applications, including Axway MFT, Edifecs, and EMCNET. Upgraded Axway B2Bi and coordinated maintenance and troubleshooting with internal teams.

Managed migration from Lawson V.9 to Infor V.10 for Supply Chain modules, including testing, training, and support. Provided expertise in data gathering, system setup, and end-user training.

Implemented Axway MFT solutions within customer infrastructure and provided technical support. Troubleshot file failures and maintained partner keys, user access, and Sentinel servers.

Researched and processed customer account requests, maintained databases, and resolved documentation issues. Assisted in service level development for a new account processing tool.

Partnered with internal customers to determine data and information needs, and supported information projects. Built governance strategy for enterprise learning management system and developed eLearning deployment processes.

Trained personnel in process awareness and documented mission critical processes. Analyzed business process workflows and identified improvement opportunities, including POS system requirements.

Served as change case management liaison and provided SME guidance on SAP-related business processes. Gathered business requirements, documented UAT plans, and managed SAP CRM skill groups.

Provided MS Office 2010 and Windows 7 deployment consulting support. Managed team for application analysis, development, and testing, and analyzed e-commerce sales and website traffic.

Facilitated JAD sessions to determine business requirements and mapped current and future state workflows. Created reports using SQL Server reporting services and replaced backup/recovery system.

Analyzed current state process for Promotion Item Forecasting and organized information system policies. Implemented HIPAA code sets and defined ICD-9 to ICD-10 mapping process.

Served in project manager role to ensure key responsibilities were carried out, and assisted program managers with schedules. Established Scrum project management process and served as business analyst for system enhancements.

Established and managed demand management program for technology organization. Provided SME guidance on compliance and developed reports using SQL and DataStage.

Provided underwriting experience to interpret requirements and develop automated production underwriting engine. Built over 500 test cases for vendor proof of concept and documented enterprise pricing requirements.

Bachelor of Science in Network and Communication Management from DeVry University, Dallas, TX, completed in October 2005.