Open to opportunities

Sonal Mittal

@sonalmittal

Message

Sales Operations Program Manager driving GTM, analytics, and CRM efficiency across enterprise sectors.

India

Message

What I'm looking for

I seek a senior sales operations or program management role where I can drive CRM efficiency, analytics-led forecasting, clear governance, and cross-functional GTM execution to support growth.

I am a Sales Operations Program Manager (PMP) with 15+ years' experience leading cross-functional sales, GTM and analytics initiatives across SaaS, Telecom, Defense, and Aerospace. I have a proven track record of improving forecast reliability, streamlining CRM processes, and delivering executive KPI-driven dashboards that enable leadership decision-making.

I have owned bid and proposal programs, sales forecasting cycles, and event enablement, driving measurable outcomes such as 25% faster post-event follow-ups and improved reporting efficiency. I partner with finance, marketing and technology teams to translate stakeholder needs into structured reporting, governance, and operational readiness to support regional growth.

Experience

Work history, roles, and key accomplishments

Sales Operations Specialist

Cognyte Analytics Private Limited

Oct 2024 - Sep 2025 (11 months)

Planned and executed APAC sales operations initiatives, built structured reporting and dashboards to surface pipeline health and risks, and streamlined event lead capture/CRM workflows to accelerate post-event follow-ups by 25%.

Sales Operations CRM Dashboarding Bid Management GTM Execution KPI Tracking Reporting

Associate Manager Sales

Sterlite Technologies Limited

Feb 2023 - Sep 2024 (1 year 7 months)

Led end-to-end sales analytics projects and established pipeline governance and executive dashboards, improving data quality and reporting efficiency by 25% and enhancing forecast reliability.

Sales Analytics Forecasting Dashboarding

Sales Operations Manager

Thales India Private Limited

Jun 2018 - Feb 2023 (4 years 8 months)

Managed recurring sales forecasting cycles and standardized sales processes, delivering sales performance reporting and data-driven inputs that informed strategic prioritization and resource allocation.

Sales Forecasting performance reporting Process Standardization Stakeholder Management Market Analysis Cross Functional Collaboration

Operations & Bid Manager

Thales India Private Limited

Dec 2017 - May 2018 (5 months)

Led bid and proposal initiatives coordinating global and local stakeholders to meet compliance and submission deadlines for large civil radar and navaid projects.

Bid Management Risk Assessment Compliance Project Planning

System Engineer

Thales India Private Limited

Jun 2009 - Dec 2017 (8 years 6 months)

Coordinated delivery and implementation activities for metro clients, supported test planning and technical training, and acted as liaison between engineering teams and clients to mitigate risks and ensure smooth handovers.

Project Coordination Test Planning Training Clients Delivery Management