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vikash kumarVK
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vikash kumar

@vikashkumar27

Program Manager at Vedantu who improved team productivity from 58% to 92% with a daily accountability framework.

India
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At Vedantu, I manage monthly allocations of 1.5–2.5 lakh leads across 250+ sales representatives, using lead quality, historical performance, and team capacity to guide distribution. I also plan sales targets and forecasts around performance trends and funnel analysis.

I designed and rolled out a daily accountability framework that boosted team productivity from 58% to 92%. I also developed automated performance dashboards to give leadership real-time visibility into program health and representative productivity.

Earlier at Vedantu, I led a freelancer program that contributed INR 30L+ in monthly revenue through onboarding, coaching, and performance tracking. My work has also included quality audits, SOPs, lead management, and process improvement.

Experience

Work history, roles, and key accomplishments

VE
Current

Program Manager / Sales Operations & Planning

Vedantu

Jul 2020 - Present (6 years 3 months)

•Managed monthly allocation of 1.5–2.5 lakh leads across 250+ reps using data on lead quality, history, and team capacity.
•Optimized allocation workflows and refined lead distribution rules using frontline feedback.
•Strategized and set sales targets for all center employees, ensuring operational alignment with business goals.
•Boosted team productivity from 58% to 92% by designing and rolling ou

VE

Quality Team Lead

Vedantu

Jul 2019 - Jun 2020 (11 months)

•Automated and standardized audits to improve speed and consistency.
•Managed quality frameworks, updated SOPs, and refreshed training content.
•Used audit findings and data to coach sales teams and improve performance.
•Led a freelancer program contributing INR 30L+ in monthly revenue through onboarding, coaching and performance tracking.
•Architected quality assurance frameworks for major extern

VE

Quality Analyst

Vedantu

Nov 2018 - Jun 2019 (7 months)

•Audited call and counseling quality and led onboarding for new sales counselors.
•Synthesized CSAT/DSAT metrics and led root-cause investigations to improve lead conversion quality.

AI

Senior Coordinator

AAKASH INSTITUTE

Sep 2017 - Nov 2018 (1 year 2 months)

Worked as Senior Coordinator at AAKASH INSTITUTE.

AL

senior area co-ordinator

Akash Institute Private Limited

Apr 2017 - Oct 2018 (1 year 6 months)

- Home visits and school seminars for career counseling
- Responsible for sales generation
- Regular BTL activities for leads generation

SL

Senior Sales Executive

Stovekraft Limited

Jul 2015 - Sep 2017 (2 years 2 months)

Worked as Senior Sales Executive at Stovekraft Limited.

SL

Sales Executive

Stovekraft Limited

Jul 2015 - Aug 2017 (2 years 1 month)

Spearheaded network expansion and operations for 20+ dealers and 400+ retailers, driving secondary sales and optimizing inventory coordination.

Vodafone logoVO

Sales Executive

May 2014 - Jun 2015 (1 year 1 month)

Accelerated retailer-level secondary sales and executed high-impact promotional campaigns at the point of purchase.

Education

Degrees, certifications, and relevant coursework

GU

Guwahati University

Master of Business Administration, General Sales, Merchandising and Related Marketing Operations

NN

National Association of State Boards of Accountancy (NASBA)

Business Analysis Foundations

May 2024

GU

Gauhati University

Master of Business Administration - MBA, Sales and Marketing Operations/Marketing and Distribution Teacher Education

2011 - 2013

LI

LinkedIn

Lean Six Sigma Foundations

May 2024

Tech stack

Software and tools used professionally

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