Open to opportunities

Gautam Gera

@gautamgera

Message

Dynamic Program Manager driving sales growth and operational excellence.

India

Message

What I'm looking for

I am looking for a role that challenges me and allows for growth, where I can leverage my skills in program management and sales strategy to drive impactful results.

I am a Strategic Program Manager with 10 years of experience leading high-impact projects, optimizing operations, and driving sales growth. My expertise lies in automating processes to reduce costs, boost productivity, and enhance team performance. I have a proven track record of managing cross-functional teams, aligning technical and business strategies, and building strong client relationships to drive long-term growth.

Throughout my career, I have successfully directed large-scale technical projects, streamlined operations, and significantly improved service quality. My core competencies include sales strategy development, customer acquisition, and operational efficiency. I am passionate about fostering collaboration and enhancing team motivation, which has consistently led to surpassing business objectives and revenue targets.

Experience

Work history, roles, and key accomplishments

Current

Program Manager

Current

Sprinklr India Pvt Limited

Jan 2024 - Present (1 year 4 months)

Directed and executed high-priority, large-scale technical projects, uniting product, design, software development, business operations, and external partners. Streamlined support functions through automation, significantly enhancing productivity and reducing costs.

Project Management Automation Team Leadership Cost Management Productivity Stakeholder Management

Area Lead

Zomato Limited

May 2023 - Jan 2024 (8 months)

Managed a team overseeing logistics for 5,000+ delivery partners, achieving a 20% improvement in delivery efficiency. Led cross-functional collaboration to optimize last-mile logistics and enhance customer satisfaction.

Logistics Team Management Cross Functional Collaboration Customer Satisfaction Performance Monitoring Process Optimization

Zonal Sales Manager

Cashify

Apr 2022 - May 2023 (1 year 1 month)

Spearheaded sales growth by driving new customer acquisition and fostering collaboration with teams. Increased sales revenue significantly within a year through strategic sales planning.

Sales Growth Customer Acquisition Strategic Planning Team Collaboration Revenue Customer Relationship Management Sales Strategy Development

Territory Sales Manager- ILMS Lead

Bharti Airtel Limited

Jun 2021 - Apr 2022 (10 months)

Supervised a team to optimize sales performance through training and goal-setting. Developed strategies to increase conversion rates and reduce customer churn across various services.

Sales Management Performance Monitoring Customer Retention Training And Development

Store Manager

Bharti Airtel Limited

May 2019 - Jun 2021 (2 years 1 month)

Drove retail business development through proactive sales strategies, leading to market expansion. Managed a team to improve efficiency and significantly increase sales.

retail management Sales Strategy Team Management Business Development Performance Optimization Customer Engagement

Service Delivery Manager

IndusInd Bank Limited

May 2018 - Jan 2019 (8 months)

Managed service delivery operations, ensuring high-quality service and customer satisfaction. Focused on process optimization and team performance.

Service Delivery Customer Satisfaction Process Optimization Team Management Quality Assurance

Assistant Manager

Startek

Aug 2014 - May 2018 (3 years 9 months)

Assisted in managing operations and improving service delivery. Focused on team performance and customer engagement.

Operations Management Customer Engagement Service Delivery Process Improvement

Education

Degrees, certifications, and relevant coursework

Punjab Technical University

Master of Business Administration, Marketing and HR

2012 - 2014

Completed an MBA with a focus on Marketing and Human Resources, gaining insights into strategic management, consumer behavior, and organizational development.