Open to opportunities

Bherusingh Rathod

@bherusinghrathod

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Experienced customer relations manager with a passion for problem-solving.

India

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What I'm looking for

I am looking for a role that fosters growth, values creativity, and emphasizes customer satisfaction.

I am a dedicated customer relations manager with over 7 years of experience in enhancing customer satisfaction and driving business growth. My journey has taken me through various roles in leading organizations, where I have consistently achieved targets and resolved customer issues efficiently. I pride myself on my strong communication skills and proactive approach to problem-solving, which have been instrumental in my success.

Throughout my career, I have worked with reputable companies such as JPMorgan Chase, Tata Consultancy Services, and Tech Mahindra. My experience includes advising customers on financial products, managing complaints, and implementing process improvements that enhance customer experience. I am passionate about creating mutually beneficial relationships and contributing meaningfully to organizational goals.

Experience

Work history, roles, and key accomplishments

Collection Agent

JPMorgan Chase and Co.

Jun 2024 - Feb 2025 (8 months)

Addressed delinquent accounts at an early stage, prior to default. Provided solutions for customers facing hardships, such as offering more time to pay or enrolling in balance liquidation programs.

Account Management Debt Collection Customer Support Financial Counseling Payment Solutions Credit Card Statements

Customer Relations Advisor

Tata Consultancy Services (TCS)

Jan 2023 - May 2024 (1 year 4 months)

Informed customers about account options with Citibank US and shared information about interest rates and investment options. Assisted customers with banking queries, managed complaint follow-ups, and retained customers by offering alternatives.

Customer Relations Banking Operations Customer Retention Account Management Financial Services

Customer Relations Advisor – 3G UK Direct Sales

Tech Mahindra Business Services

Feb 2021 - Nov 2022 (1 year 9 months)

Advised customers on mobile and accessory options tailored to their needs and managed balance inquiries, providing cost-saving solutions. Facilitated payments and payment arrangements for Australia Vodafone Collections, addressing customer account balance queries and escalating issues.

Customer Advisory Balance Inquiries Payment Processing Customer Escalation Customer Support Sales Targets

Senior Associate – Avon Cosmetics and Jewelry UK

WNS Global Services Pvt Ltd

Mar 2017 - Dec 2020 (3 years 9 months)

Resolved queries for Avon representatives, managers, and sales leaders, assisting with order placements, credit adjustments, and account information. Supported representatives in business growth, applied feedback for customer satisfaction, and managed MS Excel and MS Outlook tasks for over 160,000 representatives.

Customer Service Sales Support Account Management Order Processing MS Excel Outlook Customer Satisfaction Business Growth

Education

Degrees, certifications, and relevant coursework

Unknown

Degree, Business Process Management

Completed a degree in Business Process Management in 2019. This program focused on optimizing business operations and improving efficiency.

Avalon Aviation Academy

Diploma, Aviation Ground Staff Services

Obtained a Diploma in Aviation Ground Staff Services from Avalon Aviation Academy in Mumbai in 2008. This program provided training for ground operations in the aviation industry.