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Somtochukwu Nwosu

@somtochukwunwosu

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Dedicated IT Support Specialist with a passion for technical support.

Nigeria

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What I'm looking for

I am looking for a role that fosters growth, teamwork, and innovation.

I am a dedicated IT Support Specialist with a proven track record in providing exceptional technical support and maintaining IT systems. My experience includes resolving complex technical issues while ensuring high customer satisfaction. I have strong expertise in system administration, network troubleshooting, and end-user support, which has allowed me to effectively assist over 50 employees in my current role.

At Planned Parenthood Federation of Nigeria, I successfully managed and maintained over 100 workstations and servers, implementing software installations, network configurations, and regular security updates. My efforts resulted in a 15% decrease in task misunderstandings and delays. Additionally, I have experience as a Technical Project Manager Intern, where I enhanced project planning efficiency and streamlined team communication, leading to a 10% increase in overall project efficiency.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

Planned Parenthood Federation of Nigeria

Jun 2023 - Present (1 year 11 months)

Provided comprehensive technical support to over 50 employees, including hardware troubleshooting and software assistance. Managed and maintained over 100 workstations and servers, ensuring optimal performance through regular updates and training.

Technical Support Technical Troubleshooting Support Software System Administration Documentation Training Customer Satisfaction

Technical Project Manager Intern

Excelerate

Aug 2023 - Dec 2023 (4 months)

Developed a comprehensive work breakdown structure to enhance project planning efficiency. Implemented tools like Jira and Microsoft Teams to streamline communication and document sharing, resulting in increased team efficiency.

Project Management Work Breakdown Structure Jira Microsoft Teams Google Workspace Communication Analytical Skills

Frontend Developer Intern

Devcareer

Sep 2022 - Dec 2022 (3 months)

Contributed to the development of Awesome UI and worked on personal projects like Tradaxs, showcasing skills in web development and collaborative teamwork.