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Som Shubhro Samui

@somshubhrosamui

Project and Program Manager at Rackspace Technology who delivered cloud migrations, security programs, and enterprise integrations.

India

Message

At Rackspace Technology, I directed enterprise programs across security, cloud transformation, customer enablement, and internal communications. I translated executive priorities into structured initiatives and coordinated global teams across engineering, product, support, and GTM.

I managed a global MFA enforcement program that protected 100,000+ users and 20,000 accounts while mitigating $1.5M in annual credential-fraud losses. A staggered rollout and exception governance framework helped safeguard customer operations and platform stability.

For the Rackspace Service for VMware Cloud MVP, I coordinated five cross-functional workstreams and supported executive approval to operationalize an initial $3.6M strategic investment. I also modernized environment management for 800+ enterprise accounts by transitioning from a legacy access system to Azure Lighthouse, maintaining 100% service continuity.

At eRevMax Technologies Pvt. Ltd., I directed integrations connecting OTAs with booking engines and meta-search platforms. In 2018, I delivered 29 integration projects that generated $4.5M in revenue while reducing operational costs by 50% through process standardization and workflow optimization.

Experience

Work history, roles, and key accomplishments

Project Manager, Global Solution & Service Team

Rackspace Technology

Feb 2021 - Mar 2026 (5 years 1 month)

Directed enterprise programs spanning security, cloud transformation, customer enablement, and internal communications. Orchestrated global teams across engineering, product, support, and GTM functions to drive coordinated program execution.

Jira Smartsheet Trello Microsoft Planner Basecamp Microsoft Office Azure Azure Lighthouse Private Cloud MFA Program Management Stakeholder Management Risk Management Change Management Agile Waterfall Hybrid

Associate Project Manager

eRevMax Technologies Pvt. Ltd.

Nov 2011 - May 2020 (8 years 6 months)

Directed IT integration projects connecting 100+ OTAs with booking engines and meta-search platforms. Delivered 29 integration projects in 2018, generating $4.5M revenue while reducing operational costs by 50%.

OTA Integration booking systems Metasearch Platforms IT Integration Agile Waterfall Project Management Process Optimization Stakeholder Coordination

Voice Coach

Wipro BPO

Jun 2010 - Aug 2011 (1 year 2 months)

Coached FLAs on language proficiency and call-control techniques to strengthen customer interaction effectiveness. Drove CSAT improvement programs, including Call Clinic and Language Carnival, while consistently achieving strong FCR and CSAT performance.

Coaching language proficiency Call Control Customer Experience CSAT FCR

Manager, Product Management

3i Infotech Ltd

Apr 2008 - Mar 2009 (11 months)

Managed alliance and partner relationships for Document Management System products, strengthening the product ecosystem. Closed 4 SaaS deals for Doxtra and secured 2 strategic alliance partnerships to expand market reach.

Partnership Management Alliance Management SaaS Business Development Document Management

Team Leader

Wipro BPO

Sep 2004 - Mar 2008 (3 years 6 months)

Managed and developed a team of 15 FLAs handling inbound claims enquiries for a US life insurance client. Selected for Wipro's Leadership Intervention Programme in recognition of leadership potential and performance.

Team Leadership People Management Insurance Claims Customer Service Leadership Development

Co-Founder

SYZYGY Software

Sep 2001 - Jul 2004 (2 years 10 months)

Co-created and commercialized 2 software products – Innocent Smiles and Forecast Expert. Secured B2B business across 4 schools and corporate clients, including Eveready Industries.

Product Development Commercialization B2B Sales Market Development