Open to opportunities

ishwari deshmukh

@ishwarideshmukh

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Experienced Program Manager with a focus on IT and cloud-based solutions.

India

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What I'm looking for

I am looking for a role that fosters collaboration and innovation, where I can leverage my skills in program management and drive impactful projects.

I am a dedicated Program Manager with over 5 years of experience in leading and delivering IT and cloud-based programs. My expertise lies in program management, stakeholder engagement, and cross-functional collaboration, ensuring that both tech and non-tech teams work seamlessly towards common business objectives. I have a proven track record in risk assessment, strategic planning, and executing large-scale projects using Agile and Waterfall methodologies.

Throughout my career, I have successfully managed complex programs, enhancing operational excellence and customer satisfaction. At Infosys, I improved customer satisfaction scores by 40% through effective stakeholder coordination and incident management. My role at WIPRO involved defining KPIs and leading projects that resulted in significant cost reductions and increased customer satisfaction. I am passionate about driving business process optimization and leveraging data-driven decision-making to achieve outstanding results.

Experience

Work history, roles, and key accomplishments

Current

Senior Associate Consultant

Current

Infosys Ltd

Feb 2002 - Present (23 years 4 months)

Coordinated with stakeholders across geographies to manage program milestones, ensuring timely delivery and improved customer satisfaction by 40%. Led end-to-end infrastructure monitoring process and its implementation in an agile environment, reducing incident response time by 30%. Directed enterprise-wide incident and change management following ITIL framework, resulting in 20% faster incident r

Program Management Stakeholder Management Agile ITIL Incident Management Change Management Process Improvement Confluence

Senior Project Manager

WIPRO Ltd

Sep 2019 - Feb 2022 (2 years 5 months)

Defined KPIs for projects and recommended Go-To-Market strategies for a telecom-based product ecosystem. Led end-to-end operations of an alerting platform expansion project, coordinating with multiple stakeholders to ensure timely accomplishment of milestones. Restructured and managed the scrum process, reducing cost of conformance by 10% and increasing customer satisfaction index by 15%.

Project Management Scrum Agile Strategic Planning KPIs Stakeholder Management Process Improvement User Acceptance Testing

Education

Degrees, certifications, and relevant coursework

Jawaharlal Nehru Engineering College, BAMU

Bachelor of Technology, Computer Science

Completed a Bachelor of Technology degree focusing on core computer science principles. Gained foundational knowledge in programming, data structures, and algorithms.

MGM University

Master of Technology, Computer Science-Digital Transformation

Pursued a Master of Technology degree with a specialization in Computer Science and Digital Transformation. Focused on advanced topics in technology and its application in modern business environments.