Rama Sahu

Led organisation change management and program governance for a multinational rollout at IFFCO, driving adoption, metrics-driven dashboards, and stakeholder alignment across multiple countries.

Led end-to-end service delivery for a security product suite (deployed at Securonix/HDFC Bank), reducing incident resolution time 20% and improving delivery speed 25% via Agile/SAFe and automation.

Managed program-level IT service management for M&G Global Services, improving IT operations, SLA compliance, and embedding audit-ready governance and AI-driven operational controls.

Led global SAP supply chain implementations for high-end breweries and retail clients, improving supply chain efficiency 15% through process redesign and AI-driven automation across multi-region deployments.

Managed major incident response and crisis operations for GTAA airport engagements, driving incident resolution, communication, and continuity across aviation IT services.

Produced technical documentation for Avaya telecom products, enabling knowledge transfer and supporting implementation and support teams during product deployments.

Supported information security operations for Homeward Residential, contributing to incident handling and security controls in a banking environment.

Provided IT service desk support, resolving incidents and supporting IT operations for enterprise clients.

Delivered technical support for Vodafone Australia, handling escalations, troubleshooting, and customer service for telecom systems.

Provided customer support for US clients, managing inquiries and service issues to maintain customer satisfaction.

Supported UK telecom client operations (British Telecom) in BPS functions, handling service delivery tasks and client coordination.

Managed administrative functions for executive studies programs, coordinating schedules, student services, and program logistics.

Completed an Executive MBA in Business Management (Post Graduation/MBA - Executive Program) in April 2023; credential attested by UAE authorities.

Grade: 60.2%

Completed 12th grade under the CBSE curriculum in 2000 with a reported grade of 60.2%.

Completed coursework in Strategic Project Management as part of executive education offerings.

Completed the 'Becoming an Effective CIO' executive program focused on IT leadership and governance.

Completed a Diploma in Global Business focused on international business and leadership topics.

Completed Customer Service Management training accredited by the Human Resource Development Council (UAE).

Grade: 72%

Graduated with a Bachelor of Engineering in Computer Science & Engineering in 2005 with a reported CGPA of 72%.

Completed an Executive Program in Product Management covering product strategy, roadmaps, and go-to-market planning.

Completed the Women in Leadership: Program for Emerging Leaders to develop leadership and executive skills.

Grade: 71%

Completed 10th grade under the CBSE curriculum in 1998 with a reported grade of 71%.