Somita Rokaha
@somitarokaha
Customer support and sales specialist delivering first-level technical help for digital services.
NepalWhat I'm looking for
I’m a customer support and sales-focused professional who supports clients with clear communication, onboarding help, and reliable first-level technical assistance. I bring strong problem-solving, client relationship management, and a service mindset to every interaction.
In my recent role, I provided customer relationship management for digital services—handling inquiries, assisting onboarding, sharing service recommendations, and resolving basic issues quickly to keep the user experience smooth. I maintained organized, detail-oriented client communication while staying solution-oriented and target-driven.
Before that, I managed front desk responsibilities and client communications, coordinating appointments, handling calls, and maintaining accurate records. I’m motivated to contribute to business growth through professional communication, dependable support, and fast execution in busy environments.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Nest Nepal
Sep 2024 - Present (1 year 9 months)
Provided first-level technical support and sales assistance for digital services by handling client inquiries, onboarding, and service recommendations. Maintained clear client communication to ensure smooth service delivery and customer satisfaction.
Front Desk Coordinator
Sky Education Consultancy Pvt. Ltd.
Oct 2023 - Nov 2024 (1 year 1 month)
Managed the front desk by handling client inquiries, coordinating appointments, and maintaining accurate records. Delivered professional customer service through efficient call handling and prompt issue resolution in a fast-paced environment.
Front Desk Executive
Sky Education Consultancy Pvt. Ltd.
Oct 2023 - Nov 2024 (1 year 1 month)
Managed front desk and client communications by handling inquiries, coordinating appointments, and maintaining accurate records. Delivered professional customer service through call handling and prompt issue resolution in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
G.P. Koirala (Shiphal, Kathmandu)
Bachelor of Business Studies, Business Studies
2026 -
Currently pursuing a BBS (3rd year) at G.P. Koirala in Shiphal, Kathmandu.
GP Koirala (Shiphal, Kathmandu)
Bachelor of Business Studies (BBS), Business Studies
2026 -
Currently pursuing a Bachelor of Business Studies (BBS) at GP Koirala (Shiphal, Kathmandu), expected to continue beyond 2026.
GP Koirala
Bachelor of Business Studies, Business Studies
2026 -
Pursuing a BBS (3rd year) program at GP Koirala.
GP Koirala | Shiphal, Kathmandu
BBS, Business Studies
2026 -
BBS 3rd year student at GP Koirala (Shiphal, Kathmandu), ongoing from 2026 to present.
Golden Gate International College
2021 - 2023
Completed studies at Golden Gate International College from 2021 to 2023.
S. S Academy
School Education (Grades 5–10), General Education
2015 - 2020
Studied at S. S Academy (Grades 5–10) from 2015 to 2020.
Golden Gate International College
High School, Secondary Education
2021 - 2023
Completed high school studies at Golden Gate International College from 2021 to 2023.
Golden Gate International College
High School Studies, Secondary Education
2021 - 2023
Completed high school studies at Golden Gate International College in Baneshwor, Kathmandu from 2021 to 2023.
Golden Gate International College (Baneshwor)
High School, Secondary Education
2021 - 2023
Completed high school education at Golden Gate International College (Baneshwor) from 2021 to 2023.
S. S Academy
2015 - 2020
Completed schooling at S. S Academy from 2015 to 2020.
S. S Academy
Middle/Secondary School (Grades 5–10), Secondary Education
2015 - 2020
Studied at S. S Academy in Chabahil, Kathmandu for Grades 5 through 10 from 2015 to 2020.
S.S Academy (Chabahil, Kathmandu)
Grade 5–Grade 10, Secondary Education
2015 - 2020
Studied at S.S Academy in Chabahil, completing Grade 5 through Grade 10 from 2015 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
NepalAuthorized to work in
Job categories
Skills
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