Sonup Thapa

I’m a dedicated, energetic customer service professional with a strong hospitality background, focused on delivering high-quality support to both international and local guests. I bring a quick-learning mindset, high motivation, and a commitment to contributing to organizational growth.

In my recent role as a Customer Service Representative at Hotel Mulberry, I supported guests in a fast-paced environment by managing inquiries and handling check-ins and check-outs. I also resolved issues effectively to protect the guest experience and maintain strong service standards.

I’m comfortable collaborating with multicultural teams and I take pride in helping maintain high service quality and guest satisfaction. My communication style is professional, and I adapt quickly when priorities or guest needs change.

I’m now seeking a suitable position where I can apply my customer service strengths, communication skills, and practical computer proficiency in a professional environment. I’m ready to bring energy, reliability, and teamwork to help your organization deliver excellent service.