Open to opportunities

tilmati chherttri

@tilmatichherttri

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Customer service professional focused on fast support, order handling, and problem resolution for growing teams.

Nepal

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What I'm looking for

I’m looking for a full-time or part-time role in customer service/call center work where I can handle inquiries, resolve issues fast, track orders, and support growth through consistent, high-quality service.

I help customers get answers quickly and keep their experience smooth by handling inquiries, resolving problems, tracking orders, and managing refunds or escalations. I’m calm under pressure, attentive to details, and focused on clear communication that builds trust.

I bring 2 years of experience across customer support and front-desk work, including guest check-in/check-out, reservations, billing and payments, and coordination with housekeeping. I aim to contribute with strong time management, teamwork, and a positive attitude while continuously improving service quality and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Bhoklagyo Online Food Service

Jan 2025 - Apr 2026 (1 year 3 months)

Handled customer support and inquiries for Bhoklagyo Online Food Service, resolving issues related to orders, refunds, escalations, and feedback. Managed order tracking and coordination to ensure timely customer responses.

Customer Support inquiry handling Refund Management Escalation Handling Customer Feedback Time Management Communication

Receptionist

Kulekhani Hilled Loudge

Feb 2023 - Nov 2023 (9 months)

Managed guest check-in/check-out and handled bookings and reservations at Kulekhani Hilled Loudge. Provided customer service for inquiries, billing and payments, and complaint resolution while coordinating with housekeeping.