Open to opportunities

Srijana Maharjan

@srijanamaharjan

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Goal-driven professional with expertise in data management and customer service.

Nepal

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What I'm looking for

I am looking for a challenging role that allows me to leverage my expertise in business development and digital operations while contributing to organizational growth.

I am a goal-driven and detail-oriented professional with extensive experience in data management, customer service, and digital marketing strategies. My journey began with a Bachelor in Business Studies from Tribhuvan University, where I honed my skills in business development and client support. I have a proven track record in managing online travel agency platforms and providing exceptional customer service.

Currently, I work at Traveality Corporation, where I manage OTA platforms like Booking.com and Expedia, assist in business development, and write SEO-optimized travel articles. My previous roles have equipped me with strong organizational abilities and a knack for problem-solving, allowing me to thrive in fast-paced environments. I am passionate about leveraging my skills to drive business success and contribute to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Current

Support Department

Current

Traveality Corporation

Jan 2024 - Present (1 year 4 months)

Responsible for managing OTA platforms, handling PMS for hotel operations, writing SEO-optimized travel articles, and assisting in business development and client relations. Provided customer support and troubleshooting for various issues.

Customer Support Business Development Customer Service Problem Solving Analytics Social Media Strategy Content Creation

Receptionist & Social Media Handler

Ensijam Facilities Management

Jan 2023 - Jan 2024 (1 year)

Managed front desk operations and administrative duties while handling company social media accounts. Created engaging content that increased audience engagement and provided exceptional customer service.

Customer Service Social Media Management Content Creation Communication Problem Solving Time Management Administrative Support

Sales Support Executive

Myahold PVT

Jun 2023 - Sep 2023 (3 months)

Assisted in sales operations, managed client relationships, and provided administrative and back-office support to the sales team while maintaining accurate records and handling customer inquiries.

Sales Support Client Relationship Management Administrative Support Client Inquiries Communication Problem Solving Time Management

Customer Service Representative

MetLife Nepal

Jan 2020 - Jan 2023 (3 years)

Handled inbound and outbound customer calls, resolved complaints, documented interactions, and improved service processes to enhance customer satisfaction.

Customer Service Communication Documentation Process Improvement Problem Solving Time Management Outbound Calling

Data Entry & Receptionist

Smart Cell Distributor

Jan 2018 - Jan 2020 (1 year 11 months)

Performed accurate data entry and database management while managing front desk operations and providing professional administrative support to customers.