Open to opportunities

Sol Rivera

@solrivera

Message

I am a detail-oriented customer support and data analyst specialized in Salesforce and bilingual service delivery.

United States

Message

What I'm looking for

I'm seeking a customer-facing support role where I can apply Salesforce expertise, bilingual skills, and data analysis to improve engagement, optimize service delivery, and contribute to team growth.

I am a customer-focused support specialist with experience handling high-volume technical requests and improving service delivery through data-driven insights. I consistently use Salesforce and reporting to identify trends and recommend software updates that reduce repeat issues.

I have led and developed bilingual teams, served as a department manager, and coordinated emergency response strategies to maintain operations during outages. I prioritize clear communication, efficient escalation, and cross-team collaboration to improve customer experiences.

Alongside my technical support background, I co-own and manage salon operations, handling inventory, transactions, content creation, and marketing analytics. I bring a blend of technical troubleshooting, quality assurance, and client-facing service skills to drive measurable results.

Experience

Work history, roles, and key accomplishments

Current

Co-Owner & Hair Stylist

Current

Obsidian Aesthetic Studio

Co-own and operate a boutique salon managing transactions, inventory, and client services to ensure efficient, high-quality experiences. Create content and track product data to inform marketing and sales reporting.

Inventory Management Content Creation Marketing Analytics Sales Reporting Customer Service

Education

Degrees, certifications, and relevant coursework

Empire Beauty School

Licensed Cosmetologist, Cosmetology

2015 - 2016

Activities and societies: Developed skills in executing beauty procedures and techniques such as hair styling and treatment and gained knowledge of compliance with safety and regulatory guidelines.

Completed cosmetology training focusing on hair styling, treatments, and regulatory safety, culminating in licensure in Virginia and North Carolina in Feb 2016.