Eddi C

As a seasoned Customer Support Specialist, I bring over 5 years of experience in multichannel service, technical troubleshooting, and content creation. With a strong proficiency in Salesforce, Loom, and SQL, I have consistently demonstrated my ability to resolve complex issues and improve customer satisfaction for U.S.-based clients.

Throughout my career, I have developed a unique blend of technical and interpersonal skills, allowing me to effectively communicate with clients and internal teams. My experience in creating user-friendly knowledge base resources, analyzing and enhancing sourcing strategies, and automating workflows has enabled me to drive process improvements and optimize customer engagement.

I am a results-driven professional with a proven track record of success, having increased client satisfaction, improved engagement, and reduced processing times in my previous roles. I am excited to leverage my skills and experience to drive business growth and deliver exceptional customer experiences in my next role.