Open to opportunities

Haruko Aka

@harukoaka

Message

I’m a technical support specialist who resolves issues with clear, empathetic guidance.

United States

Message

What I'm looking for

I’m looking for a role where I can use remote troubleshooting, clear communication, and documentation skills to help customers quickly—while continuing to grow in technical support and supporting teams that prioritize empathy and problem-solving.

I’m a Technical Support Specialist focused on fast, accurate resolution for customers using phone, chat, and case systems. I deliver remote support to clients experiencing confusion or frustration, using active listening and step by step troubleshooting to resolve inquiries effectively.

I also bring a strong customer-service foundation from banking and leadership experience as an Operations Manager. I’m trusted with sensitive information, I streamline documentation to improve continuity and reduce resolution time, and I maintain calm, professional communication while handling complex inquiries and complaints.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Dominican Hair Salon

Sep 2021 - Present (4 years 10 months)

Oversees daily salon operations, including logistics, facility workflows, and handling complex customer inquiries and complaints. Manages phone calls, appointment scheduling, deliveries, and office inventory.

Operations Management Logistics Coordination Customer Service Complaint Handling Scheduling Inventory Management

Technical Support Specialist

Asurion Verizon Home Device Protect

Apr 2024 - Aug 2025 (1 year 4 months)

Provided high-volume remote technical support via phone, chat, and case systems for clients experiencing device and network issues. Resolved most inquiries through clear step-by-step guidance, improved customer satisfaction by 30%, and streamlined documentation to reduce resolution time by 25%.

Device Setup And Configuration Remote Technical Support Troubleshooting Conflict Resolution Documentation Case Management Medical Terminology

Bank Teller

Wells Fargo

Sep 2023 - Mar 2024 (6 months)

Provided customer service in a high-pressure environment by assisting clients with financial and billing-related transactions accurately and efficiently. Maintained confidentiality with sensitive financial and personal information and resolved customer concerns professionally.

Customer Service Financial Transactions Billing Support Confidentiality Dispute Resolution Error Resolution client support

Education

Degrees, certifications, and relevant coursework

Southern Crescent Technical College

Associate of Science in General Studies, General Studies

2022 - 2026

Earned an Associate of Science in General Studies with coursework including Anatomy and Physiology I & II, Biology, and Medical Terminology/Allied Health Sciences. Completed foundational classes such as Intro to Computer Literacy and professional development.