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paola martinez

@paolamartinez

Bilingual customer support specialist delivering empathetic, efficient service across channels.

United States
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What I'm looking for

I seek a customer-focused role where I can use bilingual support, SaaS tools, and training experience to improve satisfaction and retention in a collaborative, remote-friendly team.

I am a bilingual (English & Spanish) customer support specialist with 5+ years of experience in high-volume, customer-facing roles across retail, wellness, and service industries. I thrive in remote and in-person environments, resolving issues via phone, email, chat, and in-person interactions.

I have hands-on experience with ticketing and SaaS systems including Zendesk, Microsoft 365, Zenoti, and other customer management platforms, and I consistently apply a customer-first mindset to boost retention and satisfaction.

As a trainer and assistant manager, I mentored new hires, handled escalations professionally, and contributed to improved team efficiency and service quality. My background demonstrates strong multitasking, adaptability, and collaborative skills in fast-paced settings.

I am passionate about supporting customers in tech-driven and fintech environments and bring empathy, clear communication, and problem-solving to every interaction.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Hudson County Community College logoHC

Hudson County Community College

Associate Degree, Psychology

2016 - 2019

Grade: Dean's List

Completed an Associate Degree in Psychology and was named to the Dean's List.

US

Union City High School

GED Diploma, Secondary Education

2013 - 2016

Activities and societies: ROTC program; Varsity Volleyball

Earned a GED diploma and participated in the ROTC program and varsity volleyball.

Tech stack

Software and tools used professionally

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