Open to opportunities

Solomon Olukoya

@solomonolukoya

Message

Customer-focused cold caller and business development professional driving retention.

Nigeria

Message

What I'm looking for

I seek a customer-centric role in sales or business development where I can drive lead conversion, improve processes, mentor teams, and deliver measurable retention and satisfaction growth.

I am a customer service and business development professional with deep experience in cold calling, lead generation, and client relations. I consistently deliver high-impact results—achieving 90%+ customer satisfaction, reducing response times by 40%, and meeting ambitious qualified-transfer and sales targets.

I have led process improvements, trained and mentored teams, and managed large communities and client portfolios across fintech and insurance contexts. I combine CRM proficiency, performance analytics, and clear communication to convert prospects, retain customers, and scale service quality.

Experience

Work history, roles, and key accomplishments

Remote Telemarketer

Premier Source

Feb 2025 - May 2025 (3 months)

Made strategic outbound calls to generate qualified transfers (QT) to US-based life insurance agents, consistently meeting and exceeding daily and weekly QT targets and delivering multiple qualified transfers within the first week of training.

Cold Calling Lead Qualification CRM Objection Handling Follow Up Systems QT Generation Telemarketing Communication

Customer Service Representative

Prime Fort Solutions

Feb 2020 - Nov 2024 (4 years 9 months)

Managed 20+ daily customer interactions across multiple channels achieving 90%+ satisfaction, reduced response time by 40%, and implemented process improvements including an escalation matrix and customer service handbook that improved team efficiency by 35%.

Customer Service CRM Process Improvement Escalation Management Reporting Data Analysis

Sales Representative

Broxus

Sep 2022 - Dec 2022 (3 months)

Created educational content and ran webinars to improve user adoption and engagement, producing 5 content pieces reaching 10,000+ users and conducting 2 webinars with 300+ attendees, which increased adoption by 10%.

Content Creation Community Engagement Digital Marketing User Education Customer Support Presentation Social Media

Sales Representative

FTX

Jun 2022 - Dec 2022 (6 months)

Managed a 5,000+ user community and a 200+ client portfolio, improved user adoption by 40%, increased engagement 150%, and consistently exceeded monthly sales targets by 10%+ while maintaining rapid response times and high satisfaction rates.