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Oare Unuigboje

@oareunuigboje

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Customer experience leader at BluePlanetGlobal Services Limited improving service operations with PowerBI analytics.

Nigeria

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At BluePlanetGlobal Services Limited, I provide strategic leadership for customer service operations and develop engagement strategies to strengthen client satisfaction. I use PowerBI dashboards to monitor service performance and work with Sales, Operations, and IT to improve the customer journey.

Previously, I designed retention and feedback programs that increased repeat customer engagement by 15%, and established escalation protocols to improve response and resolution. My earlier experience includes service delivery and analytics at BluePlanetGlobal Services Limited, customer service analysis at RawMaterials ResearchandDevelopmentCouncil(RMRDC), and client relations support at ChemAfricIndustrialResearchLimited.

Experience

Work history, roles, and key accomplishments

Current

General Manager, Customer Experience & Service Operations

Current

BluePlanet Global Services Limited

Jan 2025 - Present (1 year 9 months)

Provide strategic leadership for customer service operations, ensuring service consistency and client satisfaction. Develop and implement customer engagement strategies and use PowerBI dashboards to monitor KPIs.

Power BI CRM Customer Engagement Service Operations KPI Monitoring Leadership

Deputy General Manager, Customer Relations & Insights

BluePlanet Global Services Limited

Aug 2023 - Jan 2025 (1 year 5 months)

Led initiatives to enhance customer relationships and ensure prompt resolution of service-related issues. Conducted data analysis on customer satisfaction metrics and designed retention programs that increased repeat engagement by 15%.

Data Analysis Customer Retention CRM Escalation Management Feedback Programs Executive Reporting

Assistant General Manager, Service Delivery & Analytics

BluePlanet Global Services Limited

May 2020 - Aug 2023 (3 years 3 months)

Oversaw service delivery operations across regional branches, ensuring adherence to SLAs. Developed PowerBI dashboards to track team performance and implemented workflows that improved first-contact resolution rates.

Power BI Service Delivery SLA Management CRM Integration Workflow Optimization Data Driven Decision Making

Customer Service Analyst (NYSC)

Raw Materials Research and Development Council (RMRDC)

Oct 2017 - Nov 2018 (1 year 1 month)

Delivered front-line support and handled service-related communications for stakeholders. Analyzed feedback data and prepared weekly reports on customer satisfaction and service metrics.

Customer Support Data Analysis Reporting Stakeholder Communication

Client Relations Assistant (Intern)

ChemAfric Industrial Research Limited

Mar 2017 - Oct 2017 (7 months)

Supported communication between clients and project teams to ensure timely updates and issue resolution. Maintained detailed customer logs and feedback documentation.

Client Relations Communication Skills Documentation Issue Resolution

Customer Support Intern

Honeywell Nigeria Limited

Oct 2015 - Jan 2016 (3 months)

Responded to customer inquiries regarding product information and service delivery. Assisted in updating client databases and preparing monthly customer feedback summaries.

Customer Support Data Entry Reporting Communication Skills