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OO@oyebisioyelakin
Detail-oriented professional transitioning into data analytics.
NigeriaI am a detail-oriented and analytical professional with a strong background in customer management and financial operations. My expertise lies in leveraging data analysis tools such as Microsoft Excel, SQL, and Power BI to drive efficiency and optimize business processes. Currently, I am transitioning into a data analytics role, where I can apply my skills to make data-driven decisions that enhance organizational performance.
In my current role as a Customer Service Associate at Union Bank Nigeria Plc, I have honed my ability to analyze customer feedback and improve service delivery. My experience includes managing customer accounts, cash handling, and operational risk mitigation. I am passionate about using data to identify trends and implement solutions that lead to improved customer satisfaction and business outcomes.
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Work history, roles, and key accomplishments
Union Bank Nigeria Plc
Feb 2021 - Present (4 years 9 months)
As a Customer Service Associate, I handle customer inquiries, resolve complaints, and analyze feedback to enhance service quality. I also upsell bank products and ensure data accuracy in customer account maintenance.
ISON BPO
Nov 2019 - Jan 2021 (1 year 2 months)
In my role as an Outbound Customer Service Agent, I focused on upselling bank products to clients, ensuring efficient handling of customer inquiries and improving customer retention.
Darion Integrated Farm
May 2018 - Jul 2019 (1 year 2 months)
As a Farm Supervisor, I managed the development of fish from juveniles to table size and oversaw the feeding and vaccination of poultry and farm animals.
Degrees, certifications, and relevant coursework
UIBachelor of Science, Aquaculture and Fisheries Management
2013 - 2018
Studied Aquaculture and Fisheries Management, focusing on sustainable practices in fish farming and the management of aquatic resources.
Software and tools used professionally
NigeriaYou can contact Oyebisi and 90k+ other talented remote workers on Himalayas.
Message OyebisiCHINEMEREM NWUGO
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