Open to opportunities

Oyebisi Oyelakin

@oyebisioyelakin

Message

Detail-oriented professional transitioning into data analytics.

Nigeria

Message

What I'm looking for

I am looking for a role that allows me to leverage my data analysis skills in a collaborative environment, with opportunities for professional growth and development.

I am a detail-oriented and analytical professional with a strong background in customer management and financial operations. My expertise lies in leveraging data analysis tools such as Microsoft Excel, SQL, and Power BI to drive efficiency and optimize business processes. Currently, I am transitioning into a data analytics role, where I can apply my skills to make data-driven decisions that enhance organizational performance.

In my current role as a Customer Service Associate at Union Bank Nigeria Plc, I have honed my ability to analyze customer feedback and improve service delivery. My experience includes managing customer accounts, cash handling, and operational risk mitigation. I am passionate about using data to identify trends and implement solutions that lead to improved customer satisfaction and business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Associate

Current

Union Bank Nigeria Plc

Feb 2021 - Present (4 years 4 months)

As a Customer Service Associate, I handle customer inquiries, resolve complaints, and analyze feedback to enhance service quality. I also upsell bank products and ensure data accuracy in customer account maintenance.

Customer Service Data Analysis Microsoft Excel SQL Power BI Problem Solving Communication Cash Management Risk Mitigation Team Collaboration

Outbound Customer Service Agent

ISON BPO

Nov 2019 - Jan 2021 (1 year 2 months)

In my role as an Outbound Customer Service Agent, I focused on upselling bank products to clients, ensuring efficient handling of customer inquiries and improving customer retention.

Customer Service Sales Communication Problem Solving Time Management Customer Retention Data Entry Team Collaboration

Farm Supervisor

Darion Integrated Farm

May 2018 - Jul 2019 (1 year 2 months)

As a Farm Supervisor, I managed the development of fish from juveniles to table size and oversaw the feeding and vaccination of poultry and farm animals.

Aquaculture Team Leadership Problem Solving Time Management Communication