sofie willems
@sofiewillems
Experienced customer support professional with multilingual communication and operations background.
SpainWhat I'm looking for
I am a multilingual customer support specialist with a solid operational background, combining hands-on roles in transportation and painting with managerial experience as a self-employed business owner. I have delivered remote customer service for travel and insurance platforms while maintaining strong organizational and planning skills.
My career includes leading projects end-to-end, running VIP and airport transport operations as CEO/driver/planner, and performing administrative duties in an interiors company. I am fluent in English and Dutch, with basic Spanish, which supports my remote customer-facing roles.
I bring reliability, practical problem-solving, and a service-oriented mindset. I seek roles where I can apply my customer support expertise, operational experience, and language skills to improve client satisfaction and streamline processes.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Grupo Xandra Verzekeringen
Oct 2024 - Sep 2025 (11 months)
Provided remote customer service for insurance clients, handling policy inquiries and claims support to maintain service levels and client retention.
Customer Support Agent
Eva Global
Aug 2024 - Oct 2024 (2 months)
Delivered remote customer support services, addressing client queries and assisting with service issues to ensure timely resolution.
Customer Support Agent
TUI Musement
Mar 2023 - Aug 2024 (1 year 5 months)
Handled customer inquiries and bookings remotely, resolving issues and providing product information to maintain high customer satisfaction.
Administrative Assistant
MT Interiors
Oct 2021 - Mar 2023 (1 year 5 months)
Provided administrative support for interior projects, managing documentation and coordination to support project delivery and office operations.
CEO / Driver / Planner
Nuxdrive
Feb 2013 - Dec 2019 (6 years 10 months)
Founded and ran VIP and airport transfer service, handling operations, driving, planning schedules, and client coordination to deliver premium transport solutions.
DLBus Driver
De Lijn
Feb 2006 - Feb 2013 (7 years)
Operated scheduled bus services, ensured passenger safety and punctuality, and maintained high customer service standards across routes.
Painter / Project Lead
Schilderwerken Willems
Jan 2003 - Jan 2006 (3 years)
Executed building painting projects and managed projects end-to-end, coordinating teams and handling staff transportation to ensure timely delivery.
Education
Degrees, certifications, and relevant coursework
SWSyntra Gent West
Certificate (Business Management), Business Management
Completed basic business management studies (evening school) and obtained the qualification in 2012.
VWVDAB Wondelgem
Certificate (Painter/Decorator), Painting and Decorating
Completed an IBO painter–decorator vocational course and obtained the certificate in 2005.
Sint-Vicentiusinstituut Deinze
Secondary Education (TSO), Youth and Disability Care
Completed secondary TSO program in youth and disability care, graduating in 2002.
Availability
Location
SpainAuthorized to work in
Job categories
Interested in hiring sofie?
You can contact sofie and 90k+ other talented remote workers on Himalayas.
Message sofieFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
