Open to opportunities

Marina Rico Pérez

@marinaricoprez

I am a customer service and administration lead skilled in international operations, conflict resolution, and client communication.

Spain

Message

What I'm looking for

I seek roles in international operations, security, or customer-facing leadership that leverage my conflict-resolution, multilingual communication, and administrative management skills within collaborative, growth-oriented teams.

I lead customer service and administration at a Pamplona-based operations firm, managing day-to-day administrative operations, internal documentation, and team coordination to ensure efficiency and compliance. I prioritize empathetic, clear communication and problem-solving to build trust with a diverse clientele.

Previously I served as cabin crew for international carriers, responsible for passenger safety, in-flight emergency response, and multicultural customer support, which sharpened my decision-making and intercultural communication. I train and support teams, handle conflict resolution, and maintain high standards under pressure.

I am completing a Bachelor's in International Relations and hold certificates in HUMINT analysis, counterterrorism, international security management, and negotiation, applying research and analytical skills to policy and security contexts. I volunteer on UN accessibility translation projects and seek roles that combine operational leadership, international security, and multilingual communication.

Experience

Work history, roles, and key accomplishments

Current

Customer Service and Administration Lead

Current

Ride On Pamplona S.L

Jan 2020 - Present (5 years 7 months)

Managed day-to-day administrative operations and coordinated documentation, schedules, and reports to ensure efficiency and compliance. Provided personalized customer service, resolved complaints diplomatically, and supported team coordination and training.

Customer Service Administration Documentation Scheduling Data Entry Conflict Resolution Time Management

Cabin Crew Member

Vueling Airlines

Jan 2019 - Jan 2020 (1 year)

Ensured passenger safety, security, and comfort on international flights while managing in-flight incidents and emergencies with calm, decisive action. Delivered multilingual customer support and applied conflict resolution to maintain positive passenger experiences.

In Flight Safety Emergency Response Multilingual Communication Customer Service Conflict Resolution Teamwork Regulatory Compliance

Cabin Crew Member

Ryanair DAC

Jan 2018 - Jan 2019 (1 year)

Maintained passenger safety and comfort while handling in-flight incidents and emergencies efficiently. Provided multilingual assistance, collaborated with diverse crew teams, and upheld aviation regulations to ensure service quality.

In Flight Safety Emergency Response Multilingual Communication Customer Service Conflict Resolution Teamwork Regulatory Compliance

Education

Degrees, certifications, and relevant coursework

Universitat Oberta de Catalunya

Bachelor's Degree, International Relations

2022 -

Pursuing a Bachelor's Degree in International Relations at Universitat Oberta de Catalunya since 2022, focusing on international policy and related coursework.