Mildred Rosa Sint Jago

Managed contract and invoice amendments for Ricoh Netherlands and Belgium. Created credit and debit invoices in Oracle, both manually and through automation. Collaborated with internal departments to ensure smooth operations.

Handled incoming customer care and technical calls, diagnosing and troubleshooting audio and installation issues for customers.

Provided email support for the UK/US and Netherlands markets, assessing customer reviews and ensuring compliance with Trustpilot policies.

Provided customer service, sales support, translation, editing, and administrative assistance for various clients.

Responsible for handling customer tickets and inquiries regarding orders and deliveries, ensuring timely responses and resolutions.

Handled customer inquiries and tickets related to orders and deliveries, providing efficient support.

Provided professional support to B2B customer groups, ensuring their needs were met. Managed webcare, handling incoming calls, chats, and tickets related to software and delivery inquiries.

Provided customer and sales support for Dyson customers, handling phone and email inquiries, creating orders, and resolving technical issues.

Served as the first point of contact for customers via email, addressing questions and providing suitable solutions.

Delivered HR administration and customer support for employees of ABN-AMRO BANK. Acted as the main contact for payroll, onboarding, terminations, and benefits inquiries.

Engaged with customers and clients, providing support to tour operators and travel agencies. Managed hotel bookings and calculated pricing for offers.

Provided customer service and technical support, including QA scoring reports, audio transcriptions, and translations of calls.

Supported vacation owners with travel product selection, reservations, and bookings, handling inbound and outbound sales calls.

Completed a Bachelor's degree in Tourism & Air fares, focusing on the travel industry and its various aspects.

Achieved a Bachelor's degree in Tourism & Airlines, gaining knowledge in airline operations and customer service.

Completed an Associate degree in Fashion & Design, focusing on the principles of design and fashion merchandising.

Earned an Associate degree from an Intermediate Technical School in Fashion & Design, emphasizing practical skills in the fashion industry.

Obtained a High School diploma, providing foundational education and skills for further studies.