Silvia Calderón

I am an experienced Support Specialist with a strong background in customer service and issue resolution. My expertise lies in managing complaints, responding to logistics and service-related inquiries, and providing support through various channels for insurance clients. I thrive in fast-paced, dynamic, and remote environments, and I am always eager to adapt to new challenges.

In my most recent role as a General Insurance Agent at Homeserve, I acted as the first point of contact for customers, handling inquiries and resolving issues related to insurance policies. My proactive approach to customer service has allowed me to guide clients through complex processes, ensuring their needs are met with efficiency and care. Additionally, my experience as a Customer Service Representative at Teleperformance honed my skills in logistics and technical support, further enhancing my ability to provide exceptional service.

Beyond my customer service expertise, I have also ventured into graphic design as a Freelance Graphic Designer/Illustrator. This role has allowed me to apply my problem-solving skills creatively while managing client relationships and project timelines. I am passionate about delivering high-quality work that meets client expectations and contributes to their success.