Angelo Guarda
@angeloguarda
Dedicated customer service professional with strong organizational skills.
SpainWhat I'm looking for
With a robust background in customer service and operations management, I have honed my skills in providing exceptional support to clients across various industries. My experience spans roles such as Back Office Operator at Viking Road Assistance, where I managed car towing services and ensured seamless communication with insurance companies while adhering to GDPR compliance.
Throughout my career, I have demonstrated my ability to handle complex customer inquiries and resolve issues efficiently. My tenure as a Customer Service Operator at Webhelp Spain allowed me to troubleshoot digital TV issues and promote services effectively. I pride myself on my strong organizational skills and my capacity to multitask in fast-paced environments, ensuring that client needs are met promptly and professionally.
Experience
Work history, roles, and key accomplishments
Back Office Operator
Viking Road Assistance
Mar 2022 - Sep 2023 (1 year 6 months)
Managed operations related to car towing services for Scandinavian clients, including rental bookings and travel accommodations. Handled warranty and insurance matters, ensuring GDPR compliance and facilitating document exchanges.
Customer Service Operator
Voicedesk
Mar 2021 - Jan 2022 (10 months)
Oversaw bookings and cancellations for various workshops, acting as a liaison between clients and workshops while analyzing technical vehicle reports.
Customer Service Operator
Webhelp Spain
Aug 2020 - Feb 2021 (6 months)
Worked on troubleshooting digital TV issues and addressing customer inquiries, while promoting Viasat TV services and resolving invoice discrepancies.
Personal Assistant
Ideal Vård & Service Ab
Jan 2014 - Feb 2020 (6 years 1 month)
Provided assistance to elderly individuals with disabilities, managing daily tasks to improve their quality of life, including shopping and home cleaning.
Sales Assistant
Intersport
Mar 2014 - May 2017 (3 years 2 months)
Managed daily cash operations, processed returns, and conducted inventory checks while ensuring customer satisfaction.
Loan Intermediary
Räntesänkarna
Nov 2015 - Jun 2016 (7 months)
Conducted outbound calls to offer loan consolidation services, helping clients manage their financial burdens through effective solutions.
Event Support Specialist
Green Hat People
Dec 2014 - Jun 2015 (6 months)
Tested and debugged event-oriented games, providing on-site support and assisting customers during events.
Education
Degrees, certifications, and relevant coursework
Angelo hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
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