Sofiane Maiez

Provided tailored B2B support for sustainable blank apparel. Managed customer inquiries and orders via Odoo and M3, and optimized internal processes and communication.

Handled site closure and clinical documentation until December 2025. Ensured compliance with GDPR, GCP, and GMP regulations and standards.

Coordinated and scheduled Field Service Engineers in the DACH region. Created invoices, credit notes, and contract adjustments, and maintained accurate data in Oracle Cloud, ServiceMax, and Salesforce.

Processed orders, returns, and complaints. Served as the interface between customers and field sales.

Processed orders and quotations using SAP. Provided administrative support to customers and sales teams.

Handled inbound calls for the DACH region. Managed sales, complaints, and acquisition inquiries.

Marketed real estate properties online and gathered offers. Organized property viewings and assisted clients during the sales process, including translation during notary appointments and supporting construction management.

Sold luxury products and advised customers. Provided product training and implemented loyalty initiatives.

Managed a sales team of four employees. Implemented sales strategies, prepared regular business reports, directed inventory processes, and liaised with headquarters.

Sold luxury products and conducted product trainings. Acted as key contact for the Made-to-Measure project in Frankfurt.

Sold luxury brands including Tom Ford, Givenchy, Fendi, Santoni, Louboutin, and YSL.

Trained new staff and supported the expansion of the Made-to-Measure project. Optimized processes, managed complaints, and prepared reports for senior management.

Supported the Made-to-Measure process by assisting customers with fittings and product selection. Handled inquiries and complaints to smooth daily operations while maintaining high customer satisfaction.

Studied German and French, along with pedagogy and psychology.