Open to opportunities

Sylvia Hassan

@sylviahassan

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B2B/B2C sales and e-commerce specialist, combining CRM rigor with customer-focused operations.

Germany

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What I'm looking for

I’m looking for a role where I can drive B2B/B2C sales with strong CRM discipline, improve sales operations, and grow an e-commerce or online customer journey—working with clear KPIs, fast feedback, and a customer-first mindset.

I support companies with hands-on sales, operations, and business support—mixing structured backoffice work with direct customer communication in both B2C and B2B contexts. I’m at my best when I can turn leads into measurable progress through clear processes, KPIs, and ongoing follow-up.

Since 01/2024, I run my own Sales, Operations & Business Support activity, focusing on operative and administrative support, customer contact data management, and sales process optimization. I manage email and calendar workflows, set targets, and use CRM systems to ensure nothing falls through the cracks—while keeping customer experience at the center.

A standout part of my work is building and improving my own D2C (e-commerce) project, where I combine sales support and fast customer service. I work with tools like Shopify and Systeme.io, handle content and customer engagement, and document communication histories to improve outcomes and drive continuous iteration.

Earlier roles as Area Sales Manager strengthened my ability to grow accounts and win new markets through strategic outreach, needs assessment, presentations, and contract negotiations. I’ve delivered key account management, developed sales and marketing strategies, and supported partner teams through recruiting, training, and motivation—always with a solutions-first, analytical mindset.

Experience

Work history, roles, and key accomplishments

Current

Sales & Ops Consultant

Current

Self-Employed

Jan 2024 - Present (2 years 4 months)

Provided operational and administrative support for companies, managing B2B/B2C sales processes and customer data operations. Built and maintained a D2C (e-commerce) project with a focus on customer service, sales support, and KPI-driven sales/marketing execution.

B2C Sales Account Management CRM Management D2C KPI Tracking Customer Service Sales Process Optimization

Online Sales & E-Commerce

Nu Skin Enterprises & Chogan Group

Feb 2020 - Feb 2024 (4 years)

Built and maintained a customer and partner network in direct sales (B2B/B2C), including recruiting, training, and motivating new sales partners. Managed online product sales via social media and supported e-commerce operations using Shopify and Systeme.io, including AI-assisted automation.

Direct Sales Recruitment Shopify Systeme.Io Content Creation B2C Sales Customer Relationship Management

Area Sales Manager

Baldan Group

Jul 2023 - Sep 2023 (2 months)

Expanded the customer base in the B2B segment by driving targeted lead acquisition, needs assessment, sales presentations, and contract negotiations. Coordinated market and competitive analysis and supported sales through design and content assets.

Customer Acquisition Sales Presentations Contract Negotiation Competitive Analysis Google Workspace M365 Notion Calendly Meta Business Suite

Area Sales Manager

Colibri Beauty GmbH

Aug 2018 - Jan 2020 (1 year 5 months)

Led B2B sales for the beauty industry, managing strategic new customer acquisition and developing key accounts. Planned marketing and sales measures, conducted contract negotiations, delivered product trainings, and represented the brand at industry events.

B2B Sales Customer Acquisition Key Account Management Sales Strategy Contract Negotiation Product Training Cross Selling Marketing Execution Event & Brand Representation

Parents-Child Gym Volunteer

TSV Marienfelde 1890 e.V.

May 2025 - Present (1 year)

Volunteered as a parents-child gymnastics coach, supporting children during exercises and building station setups. Contributed to content creation and community engagement with KPI-focused performance analysis for training units.

Youth Coaching Station Setup KPI Tracking Content Creation Community Engagement Team Support Communication