At Truma Gerätetechnik, I work as a Freelance Administrator in Warranty & Claims, providing multilingual B2B customer service and making decisions on incidents.
I also handle cross-selling and interdepartmental liaison, and train new recruits. In Sales Operations, Order Management Warranty & Claims, I provide multilingual B2B service and support warranty processes.
In 1 Level Support, I provide multilingual end-customer service, schedule and check service technician appointments in CRM, and manage service independently. I also support trade fairs and train new recruits.
At KARE Design GmbH, I provided international B2B customer service and independent service management, contributed to cross-selling and interdepartmental liaison, and translated between languages. I’m a state-certified translator for French and have advanced skills in CRM programs including Salesforce, Abas, SAP, and MS Office.
