Open to opportunities

David Friedrich

@davidfriedrich

Message

Customer support and account manager driving growth and exceptional client outcomes.

Germany

Message

What I'm looking for

I seek a client-facing role where I can resolve complex issues, optimize SLAs/CSAT, collaborate cross-functionally, and drive account growth within a scaling, metrics-driven team.

I am a customer-focused professional with 8+ years of experience in support, account management, and business development across DACH, UK, and North American markets.

I excel at resolving complex issues, managing high-value accounts, and optimizing SLAs and CSAT through tools like Zendesk, JIRA, Navision, HubSpot and Salesforce.

I have led business expansion initiatives, launched projects targeting enterprises, and consistently exceeded KPIs by combining analytical problem solving with empathetic client communication.

I collaborate cross-functionally with logistics, product, and sales teams to improve workflows, drive adoption, and deliver measurable growth and excellent customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Outfittery GmbH

Dec 2024 - Present (10 months)

Primary escalation point for DACH and UK markets resolving complex support cases (shipping, payment disputes) and improving SLA performance and CSAT through optimized workflows and cross-functional coordination.

Zendesk Jira Navision SLA Management CSAT Reverse Logistics

Business Development Representative

rankingCoach

Jun 2022 - Nov 2024 (2 years 5 months)

Launched enterprise-targeted Vamos project for North America and UK, implemented outreach sequences and personalized video outreach to qualify leads and close enterprise opportunities while exceeding monthly KPIs.

HubSpot LinkedIn Sales Navigator Hippo Video Enterprise Sales Lead Qualification Contract Negotiation Customer Onboarding

Inside Sales Manager

rankingCoach

Aug 2020 - Jun 2022 (1 year 10 months)

Managed full sales cycles for digital marketing SaaS, delivered product demos and onboarding, resolved JIRA technical tickets, and closed high-value B2B deals while maintaining HubSpot pipeline integrity.