Sónia Felgueiras
@sniafelgueiras
I drive SaaS customer onboarding, retention, renewals, and scalable customer success operations.
PortugalWhat I'm looking for
I've owned end-to-end customer success for enterprise and mid-market SaaS customers at WeArisma, Passion.io, and Storekit. I manage onboarding, technical implementation, account health, executive reviews, renewals, and expansion across complex portfolios.
I've closed 100% of renewals at WeArisma, secured early renewals from at-risk accounts at Passion.io, and delivered up to 20 concurrent Storekit implementations. I build practical playbooks, training, reporting, and AI-enabled workflows that help customers realise value faster and teams scale.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
WeArisma
Apr 2026 - Sep 2026 (5 months)
Owned a portfolio of 15 mid-market to enterprise accounts end-to-end, closing 100% of contract renewals and building QBRs and account health reviews. Used AI tools daily to accelerate reporting and account work, saving 10+ hours per week.
Customer Success Manager
Passion.io
Jan 2026 - Mar 2026 (2 months)
Took ownership of at-risk accounts and onboarded new accounts, achieving 90%+ CSAT. Managed portfolio visibility across 26 accounts in HubSpot and collaborated cross-functionally to resolve technical blockers.
Customer Success Manager
Storekit
Jun 2021 - Dec 2025 (4 years 6 months)
Managed full customer lifecycle for enterprise hospitality brands, project managing up to 20 concurrent implementations and configuring EPOS/POS systems. Co-developed onboarding playbook and improved time-to-value.
Tech Expert & Sales Associate
Enjoy Technology
Apr 2019 - Apr 2021 (2 years)
Delivered in-home onboarding and training for consumer brands, consistently meeting sales targets through consultative upselling. Diagnosed and resolved hardware and connectivity issues.
Operations & People Manager
Partridges of Sloane Square
May 2014 - Mar 2019 (4 years 10 months)
Oversaw staff, customer experience, and business performance, monitoring metrics and leading hiring and onboarding. Managed employee relations and resolved customer escalations.
Education
Degrees, certifications, and relevant coursework
ESE Porto
Social Education, Social Education
2009 - 2012
Completed a Social Education program, focusing on social and community work.
Availability
Location
PortugalAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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