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Olavo Gomes

@olavogomes

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Operations & Implementation Specialist | SaaS | Remote

Portugal

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What I'm looking for

I'm looking for a remote role where I can own customer onboarding end-to-end, build clear documentation, and drive real outcomes across a global portfolio. I value autonomy, structured processes, and companies where speaking Portuguese natively opens real doors

I help companies streamline operations and get customers to value faster.

4+ years at SAP implementing complex enterprise platforms, building documentation frameworks, and reducing onboarding time by 35% through better systems and processes. I've managed 12 concurrent implementations — 4 solo end-to-end — and built SOPs that allowed clients to operate independently post-launch.

More recently I've been working independently: leading operations for a service startup (doubled sales 100%), managing digital project delivery, and building AI-powered tools for small businesses.

I work well independently, communicate clearly across technical and non-technical teams, and I'm comfortable with ambiguity. Based in Lisbon, Portugal. Open to remote roles globally.

Experience

Work history, roles, and key accomplishments

Growth Consultant | Esp. do Lar

Freelance

Nov 2025 - Mar 2026 (4 months)

Optimized the acquisition funnel via Meta Ads by replacing chat flows with high-intent lead forms, doubling lead volume and improving qualification by 25%. Structured the operational workflow, from creating technical documentation for diagnostics to automating CRM processes in Excel, ensuring a seamless transition from marketing to service scheduling

CRM Implementation Meta Ads Conversion Rate Optimization Campaign Management Performance Tracking Lead Generation CRM Management Sales Operations Technical Documentation Data Analysis Meta Ad Formats

Operations Lead | NFC Startup Proj

Freelance

Aug 2025 - Dec 2025 (4 months)

Led a 5-person team in introducing NFC technology to the Portuguese market. Developed a strategic roadmap with two business models (B2B and Events) that outperformed previous door-to-door sales results by 100%. Created support materials, video tutorials, and SOPs in Trello to ensure customer success and autonomy in utilizing the technology.

Customer Onboarding Strategic Planning SOP Development B2B Strategy Project Management Customer Enablement Documentation

UX & Cloud Associate Consultant

SAP

Mar 2021 - Sep 2025 (4 years 6 months)

Owned 4 end-to-end SAP Fiori Launchpad implementation projects and onboarded 8 client technical teams. Built SOPs and standardized documentation frameworks that cut my administrative execution time by 35% — creating the headroom to absorb last-minute technical constraints without missing deadlines.

SAP Fiori Launchpad Technical Onboarding Spaces And Pages Configuration Technical Documentation Project Delivery Status Reporting Cross Functional Collaboration

Intern Full Stack Developer

Adentis

Feb 2020 - Aug 2020 (6 months)

Developed an internal web application (ADN4bizz) using ReactJS to automate weekly reporting workflows, reducing administrative processing time by 75%.

ReactJS JavaScript Internal Web App Development

Receptionist

Dom João Glamour Hotel

Apr 2018 - Apr 2019 (1 year)

Managed front-desk operations, including multi-channel customer communication and reservation management via the NewHotel platform. Resolved overbooking situations while maintaining service quality.

Front Desk Operations Reservation Management Overbooking Resolution Customer Service