Luísa Alves

Ran full-cycle onboarding for ~50 new hires across all continents, from tool access and welcome calls to training, check-ins and ongoing support. Delivered training on tools, product and sales processes; closed several onboarding cohorts with final exit criteria scores between 90–97%.

Evaluated sales calls in PT, EN, ES and FR, providing actionable feedback. Coordinated the company's first CSA onboarding and the SDR-to-BDA transition for 3 reps.

Worked across the full sales cycle in a startup, combining SDR, Account Executive and Customer Success responsibilities. Supported the market launch of Nutrium Care, managing an active customer portfolio: onboarding new clients and driving product adoption.

Led a team of approximately 12 people, managing collective and individual KPIs, including sales volume and call quality. Delivered training, coaching and 1:1s; managed projects and presented performance results.

Managed Portuguese customer portfolio and supported Spanish accounts; handled quotations, orders, customer follow-up, and complaints.

Supported B2B customers across the UK, Spain, France and Germany; managed quotations, proposals, orders and customer complaints.

Handled customer support, retention, cross-selling and an active customer portfolio.

Master’s Degree in International Business from the University of Minho, completed in 2018.

Bachelor’s Degree in Applied Languages from the University of Minho, completed in 2016.