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Ian Mazitov

@ianmazitov

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Customer Success | Driving onboarding, adoption, and growth in B2B SaaS

Portugal

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What I'm looking for

I’m looking to drive high-retention B2B accounts through scalable onboarding, adoption, and data-driven health monitoring—partnering cross-functionally to reduce time-to-value, strengthen customer outcomes, and unlock expansion.

Customer Success professional with experience supporting international B2B clients in SaaS and compliance-driven environments. I focus on onboarding, adoption, and long-term account development, helping customers navigate complex products and workflows and achieve measurable outcomes.

I have managed portfolios of 30+ clients, owning the full lifecycle from onboarding through retention and expansion. I design structured onboarding processes that reduce time-to-value, drive consistent product adoption, and improve operational performance.

My approach is data-driven: I use engagement metrics, health indicators, and performance tracking to identify risks early, improve retention, and uncover growth opportunities. I regularly work cross-functionally with product, legal, and operational teams to align customer goals with platform capabilities.

Alongside customer success, I have strong experience in enablement and adoption, creating scalable learning resources and training programs that support long-term product usage and reduce dependency on support.

I specialize in turning complex systems into clear, actionable processes that drive adoption, efficiency, and customer value.

Experience

Work history, roles, and key accomplishments

Current

Learning Systems Adoption Specialist

Current

Corporate & Professional Education Programs

Jan 2012 - Present (14 years 6 months)

Designed and delivered 50+ structured digital/blended learning programs across higher education, international schools, and professional training environments. Implemented assessment and feedback mechanisms that improved retention and performance by up to 30% while supporting scalable LMS-supported and hybrid adoption.

Blended Learning Program Design Retention

Internal Enablement & Adoption Manager

GlowByte Consulting

Jan 2024 - Jan 2025 (1 year)

Owned enablement and adoption strategy for internal BI/DWH/AI teams, delivering 150+ hours of instructor-led and hybrid sessions. Built 40+ reusable learning units and tracked engagement to identify adoption gaps, coordinating with HR and technical leaders to align outcomes with business KPIs.

Enablement Instructor Led Training Learning Design Stakeholder Management KPIs

Customer Success & Onboarding Lead

DORI Digital Kft

Jan 2021 - Jan 2025 (4 years)

Owned the customer success lifecycle for 30+ international B2B SaaS/compliance clients, cutting time-to-value by ~50% by implementing structured onboarding frameworks. Drove adoption across KYC/KYB, ISO, and CRM, achieving a 98% first-pass approval rate while improving retention through health monitoring, QBR-style reviews, and SLA/incident management.

Customer Success SaaS Onboarding Product Adoption Customer Health Monitoring QBRs SLA Management Cross Functional Collaboration

Payment Solutions Manager

Xsolla

Jan 2011 - Jan 2011 (0 months)

Managed onboarding and ongoing success for 8+ international payment partners integrating into a SaaS payment platform, coordinating with product and engineering to ensure stable transactional performance and integration resolution. Launched 3 new regional payment methods, expanding platform coverage by ~25% across MENA and CIS, maintained 100% SLA adherence, and supported development of ~5 strateg

Partner Onboarding Payment Integration SaaS Platforms SLA Management Strategic Partnerships Performance Monitoring