AM, CSM, or Operations role at a B2B tech, marketplace, or SaaS company in Europe. I own relationships end-to-end, use data to drive decisions, and collaborate across product and ops teams. Trilingual (EN/ES/PT) and comfortable across other markets and time zones.
Looking for a job
Lara Lima
@laralima
Customer Success Manager driving retention and revenue growth for strategic accounts through data-driven partnership and process optimisation.
PortugalWhat I'm looking for
I’m a Customer Success professional managing strategic accounts end-to-end, and I help partners convert performance insights into measurable growth. I use structured business reviews, partner education, and KPI analysis to optimise operations and demonstrate partner value across the portfolio.
At Glovo, I drove 43% YoY revenue growth through structured business reviews and aligned growth initiatives with key stakeholders. I also led end-to-end expansion of a strategic partnership—scaling from an initial footprint to 150+ new store locations—and delivered a complex post-M&A integration by managing store configurations across 200+ locations to ensure continuity and partner retention.
Experience
Work history, roles, and key accomplishments
Current
Customer Success Manager
Glovo
Mar 2024 - Present (2 years 3 months)
Drove 43% YoY revenue growth across strategic accounts through structured business reviews, partner education, and alignment of growth initiatives with key stakeholders. Led strategic partnership expansion to 150+ new store locations and managed post-M&A integrations across 200+ locations, improving retention and operational continuity.
SO
Content Creator Intern
SolaVieve
Jul 2023 - Aug 2023 (1 month)
Executed health-focused content campaigns by translating scientific information into clear, user-friendly messaging for global social media audiences. Coordinated with Product and Content teams to manage priorities, timelines, and multiple concurrent projects while maintaining accuracy and consistency across health domains.
Education
Degrees, certifications, and relevant coursework
CU
CEUB University
Bachelor of Science in Biomedical Sciences, Biomedical Sciences
2017 - 2021
Completed a Bachelor of Science in Biomedical Sciences at CEUB University in Brasília from 2017 to 2021.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PortugalAuthorized to work in
Salary expectations
40k+ USD
Job categories
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