Pepijn Beckers
@pepijnbeckers
Senior Customer Success leader driving SaaS onboarding, adoption and renewals.
PortugalWhat I'm looking for
I am a Senior Customer Success professional with 8+ years delivering SaaS implementations, onboarding and product adoption for mid-market and enterprise accounts. I specialize in translating complex stakeholder requirements (HR, IT, Finance) into practical solutions, running end-to-end implementations, and partnering with Product and Development to turn customer feedback into roadmap improvements.
I have led C-level relationships, QBRs and enterprise onboarding programs, increased NPS/CSAT through pilot programs and feedback loops, and driven retention, renewals and upsell by presenting clear value cases. I also mentor Customer Success teams, design trainings and use usage and support data to proactively reduce churn and expand accounts.
Experience
Work history, roles, and key accomplishments
Senior Customer Success Expert
Popay BE
Jan 2024 - Present (2 years)
Primary customer success contact for key HR & LMS SaaS accounts, led end-to-end implementations and pilot programs to increase NPS, CSAT and product usage while partnering with Product to drive roadmap enhancements.
Senior Customer Success Manager
Beeple
Sep 2023 - Jul 2024 (10 months)
Managed a portfolio of international B2B customers for an expense management SaaS, configured workflows and integrations, and reduced churn through proactive monitoring and value-driven renewals.
File Manager
Christian Mutuality
Dec 2014 - Jul 2019 (4 years 7 months)
Processed and managed sensitive national-level administrative files ensuring data confidentiality and accuracy, performed quality checks and collaborated with departments to maintain timely case handling.
Education
Degrees, certifications, and relevant coursework
VBVrije Universiteit Brussel
Bachelor of Communication, Communication Sciences
2011 -
Activities and societies: UCOS Exchange Program (Development & Intercultural Communication)
Studied Communication Sciences with participation in the UCOS Exchange Program focused on development and intercultural communication.
Availability
Location
PortugalAuthorized to work in
Job categories
Skills
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