Sneha Satheesh
@snehasatheesh
Accomplished Relationship Manager focused on customer satisfaction and retention.
ZimbabweWhat I'm looking for
I am an accomplished Relationship Manager with extensive experience in enhancing customer satisfaction and retention through personalized service at LivealtLife. My proven track record includes developing and strengthening relationships with key referral partners in healthcare, ensuring that customer issues are resolved efficiently and effectively. I pride myself on my ability to cultivate positive customer relationships, manage client interactions using CRM software, and conduct meetings that nurture lasting connections.
Previously, I worked as a Data Analyst at Straive, where I assessed and evaluated the environmental, social, and governance performance of the company. My analytical skills allowed me to collect, organize, and analyze ESG-related data from various sources, contributing to the company's sustainability and ethical standards. Additionally, my experience as a Production Executive at JanaCare involved ensuring quality control and compliance with ISO standards, where I played a lead role in audits and developed safety protocols for a safe working environment.
Experience
Work history, roles, and key accomplishments
Relationship Manager
LivealtLife
Feb 2023 - Present (2 years 4 months)
Enhanced customer satisfaction and retention through personalized service and support. Developed and fostered relationships with key referral partners in healthcare.
Data Analyst
Straive
Jan 2022 - Present (3 years 5 months)
Assessed and evaluated the environmental, social, and governance performance of companies. Analyzed company performance and practices concerning sustainability and ethical standards.
Production Executive
JanaCare
Dec 2020 - Present (4 years 6 months)
Ensured testing and quality of medical devices in process, collaborating with Production and Quality Control departments. Played a lead role in the ISO – 13485 Audit.
Education
Degrees, certifications, and relevant coursework
Dr. N.G.P. Arts and Science College
MSc Microbiology, Microbiology
Grade: Academic Achievement Award
Activities and societies: Member of AMI
Awarded the Academic Achievement Award during the Master of Science in Microbiology program. Actively participated as a member of AMI (Association of Microbiologists of India).
Sree Narayana College
B.Sc Microbiology, Microbiology
Completed a Bachelor of Science degree in Microbiology at Sree Narayana College. This undergraduate program provided foundational knowledge in the study of microorganisms.
BUBharathiyar University
Diploma In Food Safety & Quality Control, Food Safety & Quality Control
Obtained a Diploma in Food Safety & Quality Control from Bharathiyar University. This program provided specialized knowledge in ensuring the safety and quality of food products.
BABiocon Academy
Bioscience, Bioscience
Completed an 18-week full-time certificate program focusing on the scientific applications of biotechnology. This included virtual training in Molecular Biology at Thermo Fisher, R&D center Bengaluru, and hands-on training in lab-scale and pilot-scale fermentation at Biozeen. Received classroom training from renowned faculty from KGI, USA, and Biocon Academy, complemented by experimental learning
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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