Open to opportunities

Sneha Satheesh

@snehasatheesh

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Accomplished Relationship Manager focused on customer satisfaction and retention.

Zimbabwe

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What I'm looking for

I am looking for a role that allows me to leverage my relationship management skills while fostering a positive company culture and providing opportunities for career growth.

I am an accomplished Relationship Manager with extensive experience in enhancing customer satisfaction and retention through personalized service at LivealtLife. My proven track record includes developing and strengthening relationships with key referral partners in healthcare, ensuring that customer issues are resolved efficiently and effectively. I pride myself on my ability to cultivate positive customer relationships, manage client interactions using CRM software, and conduct meetings that nurture lasting connections.

Previously, I worked as a Data Analyst at Straive, where I assessed and evaluated the environmental, social, and governance performance of the company. My analytical skills allowed me to collect, organize, and analyze ESG-related data from various sources, contributing to the company's sustainability and ethical standards. Additionally, my experience as a Production Executive at JanaCare involved ensuring quality control and compliance with ISO standards, where I played a lead role in audits and developed safety protocols for a safe working environment.

Experience

Work history, roles, and key accomplishments

Current

Relationship Manager

Current

LivealtLife

Feb 2023 - Present (2 years 4 months)

Enhanced customer satisfaction and retention through personalized service and support. Developed and fostered relationships with key referral partners in healthcare.

Customer Relationship Management CRM Software Customer Retention Workflow Management

Data Analyst

Straive

Jan 2022 - Present (3 years 5 months)

Assessed and evaluated the environmental, social, and governance performance of companies. Analyzed company performance and practices concerning sustainability and ethical standards.

Data Collection Sustainability

Production Executive

JanaCare

Dec 2020 - Present (4 years 6 months)

Ensured testing and quality of medical devices in process, collaborating with Production and Quality Control departments. Played a lead role in the ISO – 13485 Audit.

Quality Control Medical Devices ISO 13485

Education

Degrees, certifications, and relevant coursework

Dr. N.G.P. Arts and Science College

MSc Microbiology, Microbiology

Grade: Academic Achievement Award

Activities and societies: Member of AMI

Awarded the Academic Achievement Award during the Master of Science in Microbiology program. Actively participated as a member of AMI (Association of Microbiologists of India).

Sree Narayana College

B.Sc Microbiology, Microbiology

Completed a Bachelor of Science degree in Microbiology at Sree Narayana College. This undergraduate program provided foundational knowledge in the study of microorganisms.

Bharathiyar University

Diploma In Food Safety & Quality Control, Food Safety & Quality Control

Obtained a Diploma in Food Safety & Quality Control from Bharathiyar University. This program provided specialized knowledge in ensuring the safety and quality of food products.

Biocon Academy

Bioscience, Bioscience

Completed an 18-week full-time certificate program focusing on the scientific applications of biotechnology. This included virtual training in Molecular Biology at Thermo Fisher, R&D center Bengaluru, and hands-on training in lab-scale and pilot-scale fermentation at Biozeen. Received classroom training from renowned faculty from KGI, USA, and Biocon Academy, complemented by experimental learning