Open to opportunities

Ariel Jacobs

@arieljacobs

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Dedicated customer success manager with a background in psychology.

Zimbabwe

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What I'm looking for

I am looking for a role that allows me to leverage my skills in customer success and psychology, ideally in a collaborative environment that values growth and client satisfaction.

I am a dedicated and compassionate professional with a background in psychology and healthcare, leveraging my strong communication and problem-solving skills to drive customer success. My experience includes providing exceptional support to clients, understanding their needs, and delivering tailored solutions to ensure optimal outcomes. I am proficient in building and maintaining relationships, fostering trust, and collaborating with multidisciplinary teams to achieve client satisfaction and wellness goals.

Currently, I serve as a Customer Success Manager at Alpha Bravo Development, where I have mastered interpersonal communication and client-facing skills. I consistently ensure growth in client retention by cultivating strong relationships and maintaining regular communication through SaaS platforms. My previous role as a Customer Success Intern at Cubic Corporation allowed me to contribute to data-driven decision-making processes and promote business growth through insightful reporting and collaboration.

With a Bachelor's degree in Psychology from Florida International University, I am passionate about making a meaningful impact on individuals' mental and physical well-being through excellent customer service in the healthcare industry. I am eager to continue developing my skills and contributing to the success of my clients.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Alpha Bravo Development

May 2023 - Present (2 years 2 months)

Mastered interpersonal communication and client-facing skills, consistently ensuring growth in client retention by cultivating strong relationships. Led client relationship management through weekly updates, business meetings, and daily communication via SaaS platforms.

Interpersonal Communication Client Relationship Management SaaS

Customer Success Intern

Cubic Corporation

Jun 2023 - Sep 2023 (3 months)

Utilized data-driven decision-making processes for creating new reports, responding to identified needs, and contributing to improved outcomes. Collaborated with colleagues to prepare accurate and insightful reporting regarding customer health and contributed to success plans.

Data Analysis Reporting Customer Health Business Growth Collaboration

Sales Associate

Reformation

Sep 2021 - Feb 2023 (1 year 5 months)

Consistently exceeded sales goals through customer relationship building and verbal expertise, increasing revenue by becoming the top seller and producing over 16% of total sales. Marketed to over 200 clientele through email and content creation, demonstrating proficient writing skills.

Sales Relationship Building Marketing Content Creation Email Marketing

Virtual Office Assistant

Florida International University Health Services Administrat

Aug 2020 - Apr 2021 (8 months)

Wrote compelling content for announcements and emails distributed to audiences throughout FIU, and performed data entry and research for administrative projects. Enhanced efficiency through professional communication and prioritization skills, and applied social media marketing skills to administrative tasks.

Copywriting Data Entry Research Social Media Marketing

Education

Degrees, certifications, and relevant coursework

Florida International University

Bachelor's degree, Psychology

Studied psychology at Florida International University, gaining a comprehensive understanding of human behavior and mental processes. Developed strong analytical and research skills applicable to various professional settings.

MAST@FIU

High School Diploma

Completed high school education at MAST@FIU, focusing on a curriculum that prepared for higher education. Engaged in various academic and extracurricular activities.