Kavi Sri Rajagopal

I am a customer success professional with 2.5 years' experience and a 4.5+ feedback score, focused on advocacy, retention, and expansion.

At my current role as Customer Success Manager I manage 150+ accounts and perform proactive health checks and usage monitoring. I developed expansion strategies that converted high-potential accounts to multi-year contracts, increasing customer lifetime value.

I collaborate cross-functionally with product and support teams to advocate for customer needs, deliver product demos to drive feature adoption, and hosted a webinar "Document Smarter with AI" to boost adoption.

I bring hands-on experience with Salesforce, SAP, MS Office and data labeling from prior roles, and hold certifications in Customer Service Foundations and Customer Success Strategic Management. I seek roles where I can learn new technologies and grow into broader leadership responsibilities.