Kavi Sri Rajagopal
@kavisrirajagopal
I am a customer success professional driving retention, expansion, and product adoption through proactive engagement.
ZimbabweWhat I'm looking for
I am a customer success professional with 2.5 years' experience and a 4.5+ feedback score, focused on advocacy, retention, and expansion.
At my current role as Customer Success Manager I manage 150+ accounts and perform proactive health checks and usage monitoring. I developed expansion strategies that converted high-potential accounts to multi-year contracts, increasing customer lifetime value.
I collaborate cross-functionally with product and support teams to advocate for customer needs, deliver product demos to drive feature adoption, and hosted a webinar "Document Smarter with AI" to boost adoption.
I bring hands-on experience with Salesforce, SAP, MS Office and data labeling from prior roles, and hold certifications in Customer Service Foundations and Customer Success Strategic Management. I seek roles where I can learn new technologies and grow into broader leadership responsibilities.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Avantor
Feb 2023 - Apr 2024 (1 year 2 months)
Handled customer queries and coordinated with suppliers on pre- and post-order issues, processed and modified orders via SAP, and managed customer communications through Salesforce to maintain service quality.
Alexa Data Associate
Amazon
Jun 2022 - Sep 2022 (3 months)
Labelled text, speech, and other data using internal tools, delivered high-quality annotated datasets within deadlines, and suggested tool improvements to enhance labeling efficiency and quality.
Education
Degrees, certifications, and relevant coursework
AWAvinashilingam Institute for Home Science and Higher Education for Women
Bachelor of Arts, English
Activities and societies: Secretary: French Association (2018–2019); DELF A1 cleared (60%).
Undergraduate project investigated the role of emotional intelligence in the characters of Joanne Harris's Chocolat and The Lollipop Shoes.
AWAvinashilingam Institute for Home Science and Higher Education for Women
Master of Arts, English
Grade: CGPA 7.16
Activities and societies: Secretary: French Association (2018–2019); DELF A1 cleared (60%).
Completed Master of Arts in English in 2022 with a CGPA of 7.16. Studied Indian classics including a project on Samskara by U.R. Ananthamurthy.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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