Anikket Otari
@anikketotari
I drive DevOps-ready production services as a Senior BizOps Engineer.
IndiaWhat I'm looking for
I’m a decisive, action-oriented, results-focused IT professional with 10 years of experience in application and production L2 support and global service operations. I currently work with MasterCard as a Sr. BizOps Engineer, partnering with developers to design, build, implement, and support technology services.
My work centers on operational criteria like system availability, capacity, performance, monitoring, and deployment automation—while aligning product and customer-focused priorities with operational needs. I lead DevOps transformation through tooling, advocate for change and standards, and improve the run state using a feedback loop to development partners.
I’m ITIL V3 certified and known for sustainable incident response, blameless postmortems, and holistic problem solving to optimize mean time to recover. Along the way, I’ve supported live services, scaled systems through automation, handled CI/CD operational gating, and mentored junior resources—earned through recognition like the BRAVO and Personal Excellence awards.
Experience
Work history, roles, and key accomplishments
Serve as a business operations engineer focused on platform production readiness, partnering with developers to support availability, capacity, performance, monitoring, and deployment automation. Lead DevOps transformation through tooling and operational best practices, including CI/CD pipeline support and incident response practices.
Sr. Analyst
BNP Paribas Bank
May 2020 - Apr 2022 (1 year 11 months)
Provide technical and functional IT support for the OMR accounting application, including monitoring, performance reporting, workflow automation, and user/account management. Support releases and patching for staging and production and perform validation testing for each release change.
Deliver application and production support for investment banking middle-office operations, supporting trade processing, reporting, and position management. Define and implement operational standards, perform RCA and post-mortems, conduct feasibility studies and functional specification work, and deploy components to production.
Provide service operations support including incident and problem management, service desk activities, and change planning. Handle major incidents through technical bridges, manage critical incidents to closure, and perform proactive maintenance such as scheduled CRON checks for server performance.
Support high-availability operation of the British Telecom Global Services Portal, handling critical incidents with focus on quick restoration. Coordinate with help desk teams, manage client services workflow and staffing, and drive training and quality assurance processes.
Education
Degrees, certifications, and relevant coursework
Shivaji University
Bachelor of Computer Science, Computer Science
Bachelor of Computer Science from Shivaji University, Kolhapur.
C-DAC
Diploma in Advanced Computing, Advanced Computing
C-DAC Diploma in Advanced Computing (Pune University, Pune).
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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