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Brindha Ravi

@brindharavi

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Experienced Application Support Analyst

India

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What I'm looking for

Looking for a challenging role that utilizes my technical skills and experience in Application Support and Management, with opportunities for growth and development.

Highly skilled and experienced Application Support Analyst with 12+ years of experience in resolving production and coding issues. Adept at multitasking, working independently and as part of a team, and adapting to changing client needs and deadlines.

Extensive experience in providing Application/Production support to Backend Applications in Retail and Banking Domain, involving Informatica, SQL, PL/SQL, Oracle, and Shell Scripting. Strong knowledge of Change, Incident, Problem, and Release management.

Proven track record of assisting Business users during ME/QE/Annual submission filing and reconciliation, with complete end-to-end knowledge and hands-on experience on all objects like Data Source, Data Model, Aggregation, Portfolio, Shorthand, Tabular/Freeform reports, Workflow, Automation, and Manual Upload process.

Experience

Work history, roles, and key accomplishments

Current

Application Management Advisor

Current

Goldman Sachs

Oct 2021 - Present (3 years 7 months)

Currently providing application support for various banking applications, ensuring job performance within SLA, and addressing user-raised tickets. Involves regulatory financial reporting and data reconciliation.

Informatica Data Analysis Regulatory Reporting ETL

Technical Lead

Hudson's Bay Company

Dec 2016 - Oct 2021 (4 years 10 months)

Led the performance and support of critical applications, managed incident and problem processes, and developed metrics for system performance. Involved in debugging and optimizing Informatica workflows.

Informatica Performance Metrics Incident Management Debugging SAS VBA

Release Executive

Royal Bank of Scotland

Oct 2015 - Oct 2016 (1 year)

Managed build and release processes across various environments, collaborated with development teams for change control, and resolved complex production issues.

Informatica Change Control SQL Troubleshooting Production

Support Analyst

AC Nielsen

Jan 2012 - Oct 2015 (3 years 9 months)

Provided 24/7 production support, managed incident responses, and performed job failure analysis. Ensured system operations and addressed customer issues effectively.

Incident Management Production Monitoring Troubleshooting Customer Support Systems

Education

Degrees, certifications, and relevant coursework

PSG College of Technology

Bachelor of Engineering, Instrumentation and Control Engineering

2007 - 2011

Completed a Bachelor of Engineering (B.E) in Instrumentation and Control Engineering, focusing on the principles of measurement, control systems, and automation technologies.