pallavi gupta
@pallavigupta6
I lead application support for critical banking, payment, aviation, and retail platforms.
IndiaWhat I'm looking for
I lead application support for Nationwide Building Society through Accenture, managing business-critical banking and cloud-based payment applications. I coordinate major incidents, problem and change management, and service delivery against SLA and KPI commitments.
I've improved visibility and response through Dynatrace, Grafana, Microsoft Sentinel, DQL, and KQL dashboards, monitoring, performance analysis, and trend analysis. I also drive automation, maintain runbooks and knowledge articles, prepare RCA reports, and mentor support analysts.
Previously, I provided L2/L3 support for banking systems and supported Navitaire's New Skies Reservation System across 44 global airlines. My earlier operations work for H&M included infrastructure monitoring, incident response, automation, and website performance analysis using Splunk and Dynatrace.
Experience
Work history, roles, and key accomplishments
Lead a team of Application Support Analysts, ensuring high-quality service delivery and adherence to SLA and KPI commitments. Manage end-to-end Incident, Problem, and Change Management for business-critical banking applications.
Application Support Senior Analyst
Jun 2022 - Apr 2025 (2 years 10 months)
Provided L2/L3 application support for critical banking systems ensuring SLA compliance. Used Dynatrace for performance monitoring, alert optimization, and application troubleshooting.
Application Support Analyst
Navitaire (Amadeus)
Jan 2020 - May 2022 (2 years 4 months)
Delivered L2 production support for the New Skies Reservation System across 44 global airlines. Resolved critical issues related to bookings, payments, API failures, and system performance.
Monitored enterprise infrastructure ensuring system uptime and stability. Performed incident response, troubleshooting, and escalation for production systems.
Education
Degrees, certifications, and relevant coursework
G. L. Bajaj Institute of Technology and Management
Bachelor of Technology, Computer Science
2016 -
Grade: 67%
Bachelor of Technology in Computer Science from G. L. Bajaj, Mathura, with a GPA of 67%.
KMPS, Mathura
Class XII (C.B.S.E), General Studies
Grade: 70%
Completed Class XII (C.B.S.E) with a percentage of 70%.
Indian Institute of Management Calcutta
Executive General Management Program (EGMP), General Management
Completed the Executive General Management Program (EGMP) from IIM Calcutta.
Microsoft
Microsoft Azure Fundamentals (AZ-900), Cloud Computing
Earned the Microsoft Azure Fundamentals (AZ-900) certification.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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