Mercy Joseph
@mercyjoseph
I keep critical banking applications resilient through L1/L2 support, incident recovery, automation, and technical leadership.
IndiaWhat I'm looking for
I'm supporting Barclays applications through Tata Consultancy Services, keeping critical banking technology available across live production environments.
I've progressed from SME to Technical Lead through close client engagement, leading end-to-end major incident recovery, stakeholder communications, release support, change management, and disaster recovery transitions.
I work hands-on with OpenShift, AWS, Jenkins, Splunk, Kibana, AppDynamics, Netcool, Oracle DB, Unix, and ELK to analyze logs, identify root causes, and restore services with minimal business disruption.
I manage a 19-member digital support team across APAC, EMEA, and AMER shifts, using automation, knowledge articles, alert reduction, and service reviews to improve operational performance. Earlier at TCS supporting Telstra, I resolved customer technical issues, supported pilot projects, and trained teammates across technologies.
Experience
Work history, roles, and key accomplishments
Provided L1/L2 application support for Barclays, monitoring critical infrastructure and resolving technical issues. Led incident management, automation, and team coordination across global shifts.
Education
Degrees, certifications, and relevant coursework
University of Mumbai
Bachelor of Commerce, Commerce
2008 - 2011
Pursued a Bachelor's degree in Commerce, gaining foundational knowledge in business and finance.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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