Open to opportunities

Muhibbullah Al Khatib

@muhibbullah

Message

Results-driven SDR and appointment setter delivering qualified leads remotely.

Bangladesh

Message

What I'm looking for

I’m looking for a fully remote SDR, appointment setter, or customer support role with international clients. I want a target-driven environment where I can convert leads, handle objections professionally, and deliver consistent customer experience and measurable results.

I’m a results-driven Sales and Customer Service professional with 4+ years of hands-on experience across US, Australian, and Malaysian markets. I combine outbound cold calling with inbound support to consistently drive qualified conversations in both B2B and B2C environments.

In my most recent role as an Appointment Setter, I handled outbound cold calls for USA roofing campaigns and set qualified appointments through B2C outreach and lead qualification. I stay comfortable in high-volume dialing—managing 100+ outbound dials daily while meeting or exceeding daily targets and maintaining strong lead quality.

Previously, I led B2B outbound campaigns across sectors like janitorial, real estate, home decor, and manufacturing—managing communications and pipeline tracking across concurrent efforts. I’ve also worked as a Telesales Specialist for Australian solar panel campaigns, converting prospects into qualified leads through objection handling and in-depth product knowledge.

I’ve built my customer support and leadership foundation as a Team Leader—supervising and mentoring 6 customer care agents, ensuring service quality, and maintaining accurate financial records in Excel. I’m now seeking a fully remote SDR, appointment setter, or customer support role with international clients where performance, clarity, and customer experience matter.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Quattery Solution

Dec 2025 - Jun 2026 (6 months)

Handled outbound cold calls for USA roofing campaigns targeting hail-affected regions, qualifying leads and setting appointments for roofing contractors. Maintained consistent appointment targets in a high-volume dialing environment.

Cold Calling Appointment Setting Lead Qualification Roofing Campaign Targeting Target Tracking

Team Leader Customer Care

MCasino

Apr 2025 - Aug 2025 (4 months)

Supervised and mentored a team of 6 customer care agents to ensure service quality. Managed daily deposit/withdrawal transactions with full accuracy in Excel and resolved customer queries and escalations related to account activity.

Team Leadership Customer Care Operations Escalation Handling Deposit & Withdrawal Customer Support Performance Monitoring

Senior Office Executive

DigiFea

Feb 2024 - Jul 2024 (5 months)

Executed B2B outbound campaigns across janitorial, real estate, home decor, and manufacturing sectors to generate qualified leads and appointments. Managed client communications and tracked pipelines across multiple concurrent campaigns.

B2B Outbound Sales Cold Calling Lead Qualification Appointment Setting Client Communication Campaign Management

Telesales Specialist

After Hour Business Solutions (AHBS)

Nov 2023 - Jan 2024 (2 months)

Led outbound calls for Australian solar panel campaigns, converting prospects into qualified leads. Promoted government-subsidized solar offers and handled objections through in-depth product knowledge.

Outbound Calling Solar Sales B2C Lead Generation Government Subsidized Offers Objection Handling Lead Qualification

IT Officer & Plan Presenter

Asttha World Express Ltd.

Jan 2021 - Jan 2022 (1 year)

Coordinated internal IT operations and provided technical support across departments. Delivered client and stakeholder presentations explaining company plans and service packages.

IT Operations Technical Support Client Presentations Microsoft PowerPoint Service Package Explanation

Customer Service Representative

Genex Infosys Ltd. (Banglalink)

Jul 2018 - Dec 2018 (5 months)

Handled high-volume inbound customer care calls for Banglalink, resolving queries and complaints related to customer accounts. Focused on first-call resolution and effective issue management.

Inbound Customer Support Complaint Handling First Call Resolution Customer Service

Customer Support Specialist

Co-Op Voice Ltd.

Jan 2018 - Jun 2018 (5 months)

Conducted outbound sales calls for USA cruise ship ticket campaigns in a commission-driven environment. Qualified leads, presented offers, and closed sales based on customer needs.

Outbound Calling Cruise Ticket Sales Lead Qualification Presenting Offers Commission Driven Sales