Open to opportunities

Junaira Amreen khan

@junairaamreenkhan

Message

Customer support team leader with 4+ years in BPO, sales, and high-performing team management.

Bangladesh

Message

What I'm looking for

I seek a role where I can lead and develop teams, drive customer satisfaction and sales targets, and work in a collaborative, results-driven culture.

I am an experienced BPO professional with over four years in customer service, telesales, and team leadership. I have a strong record delivering results in fast-paced environments by mentoring teams, driving customer satisfaction, and maintaining target-focused performance.

My strengths include persuasive sales, CRM and ticketing systems, multitasking, and effective communication in English, Bengali, Hindi, and Urdu. I am committed to fostering collaborative workplaces and improving operational outcomes through organized management and consistent performance.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Team Leader

Current

Sales Manager Pvt Ltd

Jan 2023 - Present (2 years 9 months)

Lead, mentor, and manage a high-performing customer support team to improve customer satisfaction and deliver results in fast-paced BPO environments since 2023.

Team Leadership Customer Support Coaching CRM Ticketing Performance Management Communication Problem Solving

Telesales Specialist

Skytech Solutions

Jan 2022 - Dec 2023 (1 year 11 months)

Delivered persuasive sales pitches to potential clients and supported team targets through consistent performance in a target-driven environment during 2022–2023.

Telesales Lead Generation Persuasion CRM Customer Relationship Management Team Collaboration

Telesales Specialist

TryBPO Solutions

Jan 2021 - Dec 2022 (1 year 11 months)

Executed outbound sales calls, supported team goals through consistent performance, and contributed to a collaborative, target-driven environment in 2021–2022.