Open to opportunities

Emtiaz Emon

@emtiazemon

Message

Customer support and telesales team leader with strong communication, organization, and CRM-driven sales execution.

Bangladesh

Message

What I'm looking for

I’m looking for a role where I can lead customer support and telesales campaigns using CRM and communication skills, improve conversion with QC, and work in a team that values organized execution and steady performance under pressure.

I’m a customer support and call-center leader who’s combined outbound telesales execution with customer care, administrative oversight, and continuous improvement. I focus on convincing customers, handling campaign workflows end-to-end, and supporting quality through collaboration with QC.

Over the years, I’ve led night-shift teams and managed multiple daily campaigns such as MCA(USA), Solar CA, Invoice Factoring, Digital Marketing service, real estate outbound, and Microsoft Cloud Initiative. I work confidently with Vicidial CRM and process confirmations by filling required forms, sharing sales info to QC via Skype, and participating in sales meetings to improve conversion rates.

Before my call-center leadership roles, I worked as an admin cum support engineer, delivering help desk support for ISP clients and providing technical support with MPLS and related issues. Earlier experience also strengthened my operational discipline through office administration, IT responsibility, logistic support, recruitment log maintenance, and data entry/report compilation for projects and payment/invoice tracking.

Experience

Work history, roles, and key accomplishments

Current

Team Leader (Night Shift)

Current

Telemusketeers (Call Center)

Jan 2017 - Present (9 years 5 months)

Led night-shift outbound tele-sales campaigns including MCA(USA), Solar CA, invoice factoring, real estate, and digital marketing services using Vicidial CRM. Coordinated with QC, prepared sales forms, and supported sales meetings and documentation via Skype.

Team Leadership Outbound Sales Campaign Management VICIdial Customer Form Processing Skype Digital Marketing Support

Call Center Executive

M/S Mitali International

Jan 2016 - Dec 2016 (11 months)

Handled night-shift US outbound tele-sales for Advance RX Care Pharmacy by contacting customers through Vicidial CRM and qualifying leads. Completed confirmation forms, shared sales information with QC via Skype, and supported sales meetings to improve conversion with QC.

Outbound Sales Customer Outreach VICIdial Lead Qualification QC Handoffs Skype Call Center Operations Customer Service

Marketing Executive

Apartment Properties Ltd.

Dec 2015 - Dec 2015 (0 months)

Visited construction sites and coordinated with trades and laborers during the construction period. Worked with clients to sell flats shortly after work completion.

Real Estate Marketing Client Communication Construction Coordination Sales Support

Admin & Support Engineer

Signal Mountain Networks (SMNBD)

Jan 2009 - Jan 2015 (6 years)

Provided office administration and help desk support for ISP clients, troubleshooting MPLS and iDirect-related issues. Managed inbound call handling and logistic support for management, and compiled statistics reports on payment and outstanding invoices.

Help Desk Support IDirect Modem Support Office Administration Network Support Customer Support Engineering Data Entry Logistics Coordination

School Administrative Officer

Vision Tutorial & Vision Global School (VGS)

Jan 2008 - Jan 2009 (1 year)

Managed overall school administration, including admissions and teacher salary administration. Maintained files and handled day-to-day administrative operations for the school.

School Administration Admissions Management Office Coordination Staff administration Records Management

Research Assistant

Data International

Jan 2007 - Jan 2009 (2 years)

Conducted field work across urban and rural areas as a team supervisor for National Health and Election Commission projects. Supported CSR initiatives by collecting data from major organizations including Bangladesh Bank.

Field Research Urban & Rural Data Collection Team Supervision District Upazila Visits Reporting

Administrative Officer

Directorate of Primary Education (DPE)

Jan 2002 - Aug 2007 (5 years 7 months)

Managed the PCU office administration, maintaining consultant and staff files and overseeing recruitment and vehicle log books. Handled consultant travel logistics including passport and visa support, and managed IT department responsibilities.

Office Administration Consultant File Management Recruitment support Document Control