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Smalvarez User

@smalvarezuser

Operations and Executive Administrator at Marley's Paw, where I introduced AI workflows that cut onboarding time by 35%.

El Salvador

Message

At Marley's Paw, I serve as Operations and Executive Administrator, supporting daily operations, investor relations, and AI-enabled scaling. I introduced custom AI-assisted workflows and task trackers that reduced team onboarding time by 35% and helped the business operate without daily founder involvement.

I also manage investor relations operations, financial workflows, and coordination with outside counsel. By streamlining AP/AR and negotiating with vendors, I contributed to a 25% reduction in annual operational costs.

Previously, at PGS360, I led a team of four Executive Assistants and oversaw administrative operations across global properties. My experience also includes executive support at Rulesware and administrative work at Outsourcing Services International (OSI), supported by PMP, CAP, and FMVA certifications.

Experience

Work history, roles, and key accomplishments

Current

Operations and Executive Administrator

Current

Marley's Paw

Sep 2021 - Present (5 years 1 month)

Scaled a premier pet services startup, managing up to 35 clients daily and driving business administration, investor relations, and AI-enabled operational scaling. Architected resilient business systems and led AI integration initiatives that reduced onboarding time by 35%.

AI Workflow Automation Claude Zapier SOP Architecture Investor Relations AR AP Management vendor negotiation Event Logistics QR Code Registration Cross functional Coordination

Senior Executive Assistant to the Founder/President

PGS360

Oct 2019 - Sep 2021 (1 year 11 months)

Provided elite executive support to the President of a global corporate services firm, leading a team of four Executive Assistants and overseeing administrative operations across 10+ global properties in three countries. Pioneered an enterprise-wide SOP library and directed global property operations.

SOP Development Property Management Vendor Management Travel Coordination Event Planning Financial administration Expense Reporting Team Leadership

Executive Assistant to the General Manager

Rulesware

Apr 2016 - May 2019 (3 years 1 month)

Functioned as the central organizational liaison for an office of 50+ employees, managing the General Manager's complex calendar, correspondence, and daily administrative operations. Administered strict financial protocols and coordinated logistics for meetings and training.

Calendar Management Correspondence Financial Protocols Expense Reporting Event Coordination Vendor Relations

Administrative Assistant

Outsourcing Services International (OSI)

Apr 2015 - Apr 2016 (1 year)

Authored foundational standard operating procedures for office maintenance and vendor contacts, assisting in the development of occupational and industrial safety manuals. Served as the primary point of contact between global vendors, clients, and internal administration.

SOP Development Vendor Management Client Communication Administrative Support