Carlos Garzona
@carlosgarzona
COO at Uassist.ME improving operations for scaling companies with remote teams and AI-driven workflows.
El SalvadorWhat I'm looking for
At Uassist.ME, I lead operations across remote teams, AI-augmented workflows, and shared services. I focus on helping companies address the gap between growth and the back-office operations needed to support it.
I start by questioning requirements, testing assumptions, and understanding the problem before committing to a solution. I bring teams together to address the constraints that matter and measure whether changes improve results; I’m most interested in building operations that get better at improving themselves.
Experience
Work history, roles, and key accomplishments
I lead Uassist.ME’s operations across remote teams, AI-augmented workflows, and shared services. The work is focused on one problem: companies grow faster than their back office can keep up.
Whether it’s a business adding its first operations hires or one rebuilding workflows it has outgrown, the fix is usually the same: clear processes, the right people in the right roles, and visibility into w
Worked as Operations Director at Uassist.ME.
Worked as Senior Client Solutions Account Manager at Ubiquity.
Worked as Client Solutions Account Manager at Ubiquity.
Sencinet – Service Delivery Leader MECA and South Cone
Sencinet
Oct 2020 - Apr 2022 (1 year 6 months)
Responsible of MECA and South Cone delivery teams. Responsible for projects cost containment, Service
delivery capacity planning, inventory and stock planning, KPI monitoring, Tracking activities against the
project plan. Monitoring expenditure against project budget. Managing agile teams to implement
POC/demos for new logos and process improvement.
Responsible of projects budget execution, estimating and planning, responsible of ensuring best value is 15 for the project including suppliers base with and the use of internal and external resources. Maintaining and completing projects KPI‘s. Writing detail and some rice projects progress reports. Track activities against the project plan. Monitoring expenditure against project budget. Mitigate
Coordinate the staff and resources to make sure KPI goals are being met by the execution of learning and development plans for front line employees and management.
Guarantee results sustainability on a fast pased environment.
Compliance of operational goals and agreements with the client.
Worked as supervisor at Teleperformance.
Coordinator of 3 sub accounts, KPI monitoring, human resource development.
Direct POC for Innovations, revenue generation and cost savings programs.
Development of global tools and guidelines for quality purposes, deep dive
analysis on customer trends and behaviors based on their customer service
experience.
KPI supervision, action plans creation, motivational activities and escalation specialist
KPI supervision, action plans creation, motivational activities and escalation specialist.
Education
Degrees, certifications, and relevant coursework
INCAE Business School
Postgraduate Degree, Business Strategy
2024 - 2025
Universidad Dr. José Matías Delgado
Licentiate degree, Marketing
2006 - 2011
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Salary expectations
Social media
Job categories
Interested in hiring Carlos?
You can contact Carlos and 90k+ other talented remote workers on Himalayas.
Message CarlosGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
