Nono yo
@nonoyo
I build scalable onboarding operations, digital workflows, and high-performing teams for U.S.-based organizations.
El SalvadorWhat I'm looking for
At Jones Network, I advanced from Lease Extraction Analyst to Project Coordinator and Data Configuration Department Manager, building onboarding project architecture, KPIs, OKRs, digital workflows, and SOP systems from scratch.
I've led recruitment and technical onboarding for five agent cohorts, coordinated delivery across Audit, Extraction, Product, QA, and Customer Success teams, and improved operations through ClickUp, Smartsheet, Notion, Guru, QuickSight, and automation. Earlier, I supported electrical-services operations as a virtual assistant and spent five years resolving high-volume customer needs for Expedia, Choice Hotels, and AT&T in English and Spanish.
Experience
Work history, roles, and key accomplishments
Data Configuration Department Manager / Operations Lead
Jones Network
Nov 2024 - May 2026 (1 year 6 months)
Established KPIs and OKRs, redesigned QA criteria for 100% accurate performance scores, and led recruitment and onboarding of 5 agent cohorts. Analyzed workflow gaps to propose automations, created SOPs in Notion and Guru, and conducted performance reviews and bonus calculations.
Education
Degrees, certifications, and relevant coursework
Property Management University
Coursework, Property Management
Completed coursework in property management, including vocabulary, customer service, fair housing, and lead-safe compliance.
Camara de Comercio de Peru
Certification, Data Management
Completed an online Excel Data Management certification.
Project Management Institute (PMI)
Badge, Project Management
Earned the PMI Kickoff – Predictive Project Management badge.
Cognizant
Certification, Training and Coaching
Completed a Professional Trainer and Coach certification.
Computer Data Systems
Certification, English Language
Grade: C1
Completed an Advanced English certification at C1 level.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Job categories
Skills
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