Open to opportunities

Benjamin Alas

@benjaminalas

Business Operations & Administration at MyStandSV, coordinating staffing, budgets, purchasing, advertising, and daily operations.

El Salvador

Message

What I'm looking for

I'm seeking a remote Executive Assistant, Administrative Assistant, or Operations Assistant role.

At MyStandSV, I coordinate day-to-day business administration and operations, including staffing, budgets, purchasing, and advertising. I also coordinate vendor needs and operational requirements.

At Concentrix, I led teams of up to 25 professionals supporting U.S.-based programs. I prepared Excel reports and KPI summaries, coordinated with cross-functional teams, and followed customer and employee escalations through resolution.

Earlier, I supported U.S. customers for Dell, DISH Network, AT&T, and HP with technical troubleshooting and service requests. I'm seeking a remote Executive Assistant, Administrative Assistant, or Operations Assistant role.

Experience

Work history, roles, and key accomplishments

Current

Business Operations & Administration

Current

MyStandSV

Nov 2025 - Present (11 months)

Coordinate day-to-day administrative and operational activities, staffing, budgets, purchasing, and advertising to support business growth and operational efficiency.

Operations Coordination Staffing Budget Management Purchasing Advertising Vendor Management Decision making Attention To Detail

Team Leader

Concentrix

Jan 2011 - Oct 2025 (14 years 9 months)

Led teams of up to 25 professionals supporting U.S.-based programs, coordinating daily priorities, schedules, performance, and operational requirements. Prepared Excel reports, KPI summaries, and performance trackers, and managed escalations and coaching.

Team Leadership Performance Management Excel KPI Reporting Coaching Escalation Management Stakeholder Communication Process Improvement

Store Manager

Taco Bell

Mar 2004 - Dec 2010 (6 years 9 months)

Managed staffing, scheduling, hiring, training, inventory, cash handling, customer service, labor performance, compliance, and daily store operations.

Store Management Staffing Scheduling Hiring Training Inventory Management Cash Handling Customer Service Compliance

Customer Service

Cinemark

Jan 2003 - Jan 2004 (1 year)

Provided customer-facing service in a high-volume entertainment environment, developing early experience in customer communication, problem solving, and daily operational support.

Customer Service Communication Skills Problem Solving Operational Support

Customer & Technical Support Specialist

Concentrix

Supported U.S. customers for Dell, DISH Network, AT&T, and HP through phone, chat, and email, managing inquiries, technical troubleshooting, service requests, case documentation, escalations, and follow-up.

Customer Support Technical Troubleshooting Phone Support Live Chat Email Support Case Management Escalation Handling

Business Segment Liaison

Concentrix

Coordinated system access and operational readiness for remote employees, working with IT and Operations to track requests and resolve access issues. Maintained accurate records and communicated status updates across stakeholders.

System Access Coordination IT Operations Documentation Stakeholder Communication Request Tracker

Temporary Operations Supervisor / Temporary Quality Supervisor

Concentrix

Supported leadership with daily operational coordination, reporting, performance monitoring, quality reviews, escalations, coaching, and communication between frontline teams and leadership.

Operations Coordination Quality Assurance Performance Monitoring Reporting Coaching Escalation Management

L2 Support Specialist / Team Leader Trainee

Concentrix

Provided advanced technical and customer support, assisted frontline representatives, documented solutions, handled escalations, and developed leadership capabilities.

Technical Support Customer Support Documentation Escalation Handling Leadership Development