Laiza Rodas
@laizarodas
Bilingual executive assistant and customer service professional specializing in remote coordination, scheduling, and issue resolution.
El SalvadorWhat I'm looking for
I’m a highly organized, proactive bilingual professional with 5+ years of experience in administrative coordination, customer service, and operations support. I currently serve as a Property Maintenance Coordinator for a U.S.-based company, managing work orders, dispatching plumbing/maintenance services, and coordinating cross-functionally across tenants, vendors, and management—all remotely with full autonomy.
Previously, I delivered high-quality written and phone-based support, consistently meeting KPIs and maintaining strong customer satisfaction (including 96% and 98% rates). I bring advanced scheduling and documentation discipline, strong command of Microsoft Office and Google Workspace, and hands-on experience with CRM and payment platforms to resolve billing/account issues quickly and accurately.
Experience
Work history, roles, and key accomplishments
Property Maintenance Coordinator
PMR Properties (U.S.)
Jan 2025 - May 2026 (1 year 4 months)
Manage and coordinate maintenance work orders end-to-end, including assigning tasks, tracking progress, and following up with tenants to confirm completion. Schedule and dispatch plumbing/maintenance services and coordinate with tenants, management, and vendors remotely.
Customer Service Agent
The Office Gurus
Feb 2023 - Mar 2025 (2 years 1 month)
Provided written customer support via email, resolving billing and account issues through multiple payment systems while meeting customer satisfaction targets. Consistently tracked and exceeded KPIs and monthly service-level metrics.
Provided phone-based customer support and upsold phone, home services, and device products. Documented all interactions accurately across multiple internal systems.
Spanish Interpreter / Customer Service
Aug 2020 - Oct 2021 (1 year 2 months)
Provided real-time English–Spanish interpretation with attention to accuracy while handling customer interactions via email. Maintained a high satisfaction rate and adapted communication styles based on context.
Back Office Agent / CS Supervisor
Skycom El Salvador
Dec 2018 - Apr 2020 (1 year 4 months)
Supervised a customer service team while performing back-office operations, including reservation confirmations. Coordinated multi-channel support via phone, email, and chat to ensure timely and consistent responses.
Education
Degrees, certifications, and relevant coursework
Universidad Tecnológica de El Salvador
Bachelor's Degree, English Language
2014 - 2020
Earned a Bachelor's Degree in English Language at Universidad Tecnológica de El Salvador from 2014 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Job categories
Skills
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